General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Phone upgrade with plan change

Hi, I have encountered ever-going issue when I choose a phone upgrade. Phone has been chosen and the monthly was selected and when it comes to the option for data and text, it suddenly keep loading the page forever. I have tried multiple times within...

Can I get the FidoTrade bonuts if I want to pay the device in full without changing my plan?

If I want to trade in my phone, do I have to get a more expensive plan and sign a 2 year contract?

Not able to connect customer service

I tried to call them but they say there are closed while the website shows they are open everyday. Then i tried to talk through live chat and they are saying due to longer wait time we are not able to assist you!!! Seriously if you can't handle your ...