General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


roaming services on mexico

Hi, Recently I was in Mexcio with my wife, both have services with fido, we weren't able to use the roaming services, mobile and internet, it was intermitant and basicly we can get a good services, but I have charged with an expensive fee, eventhough...

gustavo5297 by I'm a Participant Level 1
  • 1 replies

Activation fee for new user

I purchased a new FIDo connection from a store and have been charged 50 cad as the activation fees. I could have purchased it online as well but the only option I was getting to do it was through the store. Please let me know if there was no option o...

Abhinav2 by I'm a Participant Level 1
  • 1 replies

How to make a formal complaint

I am currently only with Fido ... it's been 1h24:23, I asked multiple time to be transfered to the manager who refuses to speak to me and I asked for the ombdsman email address and she refuse to give it to me. ... How can I make a formal complaint?

Service has gone to garbage

Tried to get a replacement phone as i have not had one in 5 years. My current phone is broken. Need it for work let alone as my only phone in general. Choose a phone that says shipping in 3 to 5 days or next days.  Order phone. Next day get a email o...

Phone Delivery

Hello.I ordered a phone, Samsung A32, on September 9th and was told it would take 2-5 business days delivery. I literally only bought this because I need to film an audition to get into a diploma program and the deadline is September 30th. On the 16t...

Colin57 by I'm a Participant Level 3
  • 3 replies