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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Excellent Customer Service - Thank you
Because my English communication is not enough, I called Fido Chinese customer service team to discuss my cell phone plan and device etc matter. Fido Chinese customer service team Michael. He gave me a warm and detailed introduction and explained the...
Payment Help
Hey all,I got the fido sim back in september and the bill they charged me was 114 CAD. I paid something like 80.63 CAD because it was showing only that amount in my fido app at that time. But now I got the mail that I have to pay 128 CAD while my ap...
Unable to put add Temporary Suspension.
After getting authorization to operate fido account since 2019.if I need to go to my home country and I want to hold my line fido said I can't do so...because fido account under name of my wife.i just want to hold for a month.even though last time I ...
Resolved! Is there a way to track which days you've been roaming?
I'm currently abroad. I had no choice but to roam on my first day, so I'm expecting a charge. I bought a local sim card for a secondary phone and turned off my data on my Fido phone but apparently, I'm still roaming. I'd like to be able to track the ...
Referral bonus NOT credit! Tired of following up
Dear Fido team, I had referred a friend on 26th of May 2023 to which he had immediately responded on the same day and signed up for a new Fido number. I was promised that the referral bonus of $50 for each of us will be credited within 3 billing cycl...
