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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24251 Views
  • 0 replies
  • 8 likes

Resolved! Fido didn’t admit they sent me this email

Right after I switched to another provider last week, I got this email from Fido. I believe it's from Fido, not because I only gave this email address to my bank and service providers, but also it's from Fido@e.Fido.caThen I kept getting phone calls ...

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Natexu by I'm a visitor
  • 7727 Views
  • 4 replies
  • 0 likes

Cancelling new lines

I activated two lines today before 5PM and realized they had given me a different plan than what I had asked for. I returned a few hours later and they told me that I'll have to start two new lines under the plan I want and I will need to cancel the ...

xsamilee by I'm a participant level 1
  • 733 Views
  • 1 replies
  • 0 likes

Resolved! Acct member not voicemail.

Got my wife on my same acct my voicemail works but not hers,is saying her number is not valid? Her plan also includes voice mail,I've followed all the procedures :press 1 and blah blah nothing happens,still telling me her number isn't valid? Don't te...

Mrlop3s by I'm a participant level 1
  • 3031 Views
  • 3 replies
  • 1 likes

Unable to make voicemail on prepaid plan

Hi I'm having issues with setting up voicemail. I previously had a monthly plan with Fido and switched to prepaid.https://forums.fido.ca/t5/Phones-and-Devices/Setting-up-Voice-Mail/m-p/165637#M43771  This person seems to be having a similar issue as ...

ZyraBot by I'm a participant level 3
  • 2049 Views
  • 3 replies
  • 0 likes