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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Resolved! Suspending phone line

How can I temporarily suspend a phone line and suspend the monthly device fee as well?

LA_747 by I'm a participant level 1
  • 1921 Views
  • 2 replies
  • 0 likes

Voicemail

I've been trying to set up voicemail on an Android (Google Pixel 6 Pro) phone but nothing seems to work. It's the second line on this account, and it has the "Mini voicemail" add-on.  I tried several different numbers in Phone>Settings>Voicemail>Adva...

beckyzb by I'm a participant level 2
  • 1177 Views
  • 3 replies
  • 0 likes

Horrible customer service to loyal long-term customers

Just want to also raise concerns about the awful customer service. I've been with Fido for almost 10 years. My sister has been with Fido for less and yet she's able to have a plan where she pays less than me but gets 10x the data. When I called custo...

sqychan by I'm a participant level 2
  • 2209 Views
  • 6 replies
  • 2 likes

No deals for long time “Loyal” customers

I've been a Fido customer since 2005; from my very first cell phone when I was 18 up until now. This relatively new system of unique cusromer set profiles for promotions where the customer service agent has no control over is getting really ridiculou...

MChudyk by I'm a participant level 2
  • 3781 Views
  • 6 replies
  • 1 likes