General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

Resolved! iPhone voicemail - no notifications

Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well.   Normally,...

mikeyjpas by I'm a contributor level 2
  • 11699 Views
  • 23 replies
  • 0 likes

Exhausted my options to Escalate contract/billing issue?

We are paying $160+tax for 2 lines when we were promised $90+tax during last Black Friday! yes, it has been 6+ months and Fido has not been able to fix the discount codes that were mentioned in the in-person sale at Fido store and mentioned in the co...

sapguru by I'm a participant level 1
  • 542 Views
  • 1 replies
  • 0 likes

Resolved! call back option

One of the worst support. i am trying to contact with live agent. always talk to jack what . and jack say we will send you link . link received after that nothing. worst support.

Zyyshan1983 by I'm a participant level 1
  • 4663 Views
  • 8 replies
  • 2 likes

Resolved! Cancel Fido Device Protection

Hello,    How do I cancel the monthly Fido Device Protection? I've been waiting for a call agent for 30 minutes with no luck and can't find a way to cancel it online.   Thanks,Matt

Splitty88 by I'm a participant level 1
  • 3270 Views
  • 4 replies
  • 0 likes

change home address

HiI wanted to change my home address online, but I didn't receive the 6-digit number, could you please help me? 

habil1364 by I'm a participant level 1
  • 344 Views
  • 1 replies
  • 0 likes