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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Cancellation via Web Chat

What's the success rate on cancelling a line via the web chat?I've gone thru 3 web chats, and the line is still active - and there is no chat being emailed to my email to prove that the request was processed tho the agents confirmed the cancellation ...

T-Boen by I'm a Participant Level 1
  • 134 Views
  • 1 replies
  • 0 likes

Unhappy lack of refund

On November 20th 2021 I used your online portal to talk to a rep and become a new member. I was told that porting my numbers from my Bell account wouldn't be an issue so I joined the Fido family. I ordered 2 I phone 11's and 1 SE and used my own devi...

Capone1974 by I'm a Participant Level 2
  • 248 Views
  • 3 replies
  • 0 likes

No contact possible?

There seems to be no way to get in contact with Fido over a problem with billing. No phone number, no e-mail.I spent two hours yesterday waiting for live chat, and am facing the same problem today. How can a company function ( a communications compan...

Claire65 by I'm a Participant Level 2
  • 246 Views
  • 3 replies
  • 0 likes

Fido Account got cancelled

Hello, I am a new FIDO customer. Just got email that my account is cancelled and I dont understand why? Also got a random email that says my request for PIN change has been noted but I never asked for PIN change. I read a few people have already expe...

komalthakur by I'm a Participant Level 3
  • 406 Views
  • 5 replies
  • 0 likes