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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24046 Views
  • 0 replies
  • 8 likes

Resolved! New to Fido Ghostly Bill.

I took the sim on 14 September and the place I took it from told me there is no charges and it's 45 CAD contract. However I see a ghostly bill of 60 CAD setup cost. I am confused why am I seeing this??

Zeeman by I'm a participant level 1
  • 814 Views
  • 1 replies
  • 0 likes

Horrible customer service

Two days to get a callback from customer service is absolutely unacceptable. I have a very simple question that ask Jack is unable to answer because it relates to whether my account is properly split or not. This is absolutely ridiculous and unaccept...

TE13 by I'm a participant level 1
  • 885 Views
  • 3 replies
  • 0 likes

Resolved! Freezing Fido account while abroad / Temporary Suspension

Have a question.Now I'm visiting out of Canada and staying more than a month(maybe 2months I think) so can I freeze my payment for a month or more(if needed)? And possible to apply online? And also last week, I paid $ 50.40 for plan. Is this for Dec ...

SungPark by I'm a participant level 1
  • 15931 Views
  • 15 replies
  • 1 likes