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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fallout twice to port my cellphone number to Fido from Fonus, why?
As the topic, signed Fido on Dec1st, porting on store, successfuly submit.Dec 6th, Fallout, porting incomplete was shown on Fido online.Dec 7th, went to store to port my number again,Dec 10th, Fallout shown again on Fido online. Called Fido porting...
Swap eSIM between two devices.
I have two devices. Let's call them A and B. A is my daily driver and B is my travel phone. A has a physical SIM and when I travel, I remove it from A and insert it into B. Works fine. Is doing this sort of SIM swapping between two devices possi...
Refund Cheque
With the Canada Post strike, what other options do you have in sending our refund cheques? I cancelled my plan in October and I have over $100 credit balance on my account. How do you intend to send the cheque to me with the Canada Post strike? You s...
Wiped phone with eSIM tied to it…
Hello. I was wondering if it was possible to retrieve my ESIM From the device that was wiped. I was foolish and didn't transfer it before doing the wipe... I no longer have a working line nor is my physical sim in working condition so I cannot access...
Being charged new plan, no new S24 yet
How am I being charged for a new plan I bought so I can get a new phone when I haven't received the phone yet? I ordered the phone on Sunday before Cyber Monday. Got order confirmation from Fido but didn't get a "Your order is ready for pickup" emai...
