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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Multi Factor Authentication Not Working
I have multi factor authentication enabled on my Fido account but I am able to log in with just userid and password on my laptop. I am not asked for a one time passcode and my browser is always cleared of cookies after every session. I also tested si...
Resolved! Why does it take up to 48 hours said on Friday and now says 72 hours?
So I need to return the Samsung Galaxy S24FE phone. Drops calls. I requested a return label on Friday October 25th. I waited all weekend nothing. Then I requested a new one, they said to wait up to 72 hours. C'mon..my last phone provider did within a...
Complaint about the Misleading “Exclusive Offers” in Fido Account
I have been a royal Fido customer in the past five years, but I have to make a complaint about the MISLEADING "exclusive offers" in the Fido account. On May 12, a so-called exclusive offer popped up when I logged into my Fido account, which encoura...
Resolved! illegal increase on the monthly fee by Fido
I changed my plan to Fido Payment Program - 2GB with $35 monthly fee on January 12, 2021, which is a permanent plan until I change it. I don't have any promotion like $10 reduction for 12 months or balabala..... It is $35 permenantly. In March 20...
Unable to Link/Login into my Account
Hello,Today i am getting a page to link the account to my personal profile when i click on my services tab or other tab under my email and it wont let me go through.When i put the postal code it states "Sorry, something went wrong on our end. Please ...
