General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24261 Views
  • 0 replies
  • 8 likes

Fido discontinuing prepaid what about existing customers?

There's a message on the fido prepaid section that prepaid would be discontinued on December 16, 2024 Does this mean all existing customers on prepaid will lose their plans? What will they be transitioned to? Will fido simply just cut the cord? This ...

Vortex-5 by I'm a contributor level 1
  • 7099 Views
  • 10 replies
  • 1 likes

Very bad experience

My father called to have me get my own fido account and the agent responsible was very rude when we asked questions and has misinformed us multiple times. He told us about a 70$ we had to pay and when we questioned it he simply waived it. Had we not ...

Kamakoye by I'm a participant level 2
  • 769 Views
  • 4 replies
  • 0 likes

Resolved! ask help

Hi, I just transferred my cell phone number from Virgin+ to Fido at Sep-19. This movement is done via one sales man in Xiaohongshu. Her name in WeChat is Amy Chen and her Manager is Mary (WeChat id phone# 416XXXX111). They said they have already run ...

Amy.jpg
ChihMingChen by I'm a participant level 1
  • 1775 Views
  • 3 replies
  • 0 likes