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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Account cancellation
Greetings! Please help me with the cancellation of my account. I was issued a sim card at the airport more than a month ago and was assured that if I was not interested in using the service in the future, the card would simply stop working and the ac...
Resolved! Have not received shipment email
Hi, I bought a new data plan (not with a phone) and I still have not recieved a shipment email after almost 4 days. Just wondering if this is normal? When I check my account it says that there are no active orders. Very confused. Thanks!
Unable to reach Fraud Management
My online account got suspended, after talking to customer service, It's the Fraud Management team who can activate my account. I've tried many times calling at 1-888-381-8076 and leaving voice messages but no response. Is there any other way to cont...
Resolved! Pre-authorized payment update
Hello, Do I need to update expired credit card for pre-authorized payment to go though and automatic payment discount to apply please? Thank you,Ying
Resolved! Scammers/phishing texts
902-754-0980 is texting this link http://37.120.239.233 as "FIDO-INC" to Fido cell phone customers to scam them into thinking that they have a credit of $135.60 on their Fido cell phone bill, and getting them toclick their link to a phishing site whe...
