General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Data Top Up Usage

I've recently purchased 1 GB of extra data for $20. within five minutes I received notification that I'd used 75% of my data. has anyone had experience with this?

chris-amendo by I'm a Participant Level 1
  • 178 Views
  • 1 replies
  • 0 likes

Bill problem

Hello, i finished my old contract and got a new one July 13 with a Motorola edge+ on the Fido payment program promotion which it was at 10.99$With my new contract of 45$ 8gig. My bill is suppose to be 64.38 a month but I'm getting charged the full am...

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D4vey by I'm a Participant Level 3
  • 322 Views
  • 4 replies
  • 0 likes

US roaming bill

Got a 11$ extra bill for roaming US whereas I have not visited US in the last year. Trying to contact the resolution team. But it seems a nightmare to reach out to them. Should I hold the payment for resolution? Thanks.

mamuncse by I'm a Participant Level 1
  • 169 Views
  • 1 replies
  • 0 likes

Frustrated after 17 years with Fido

So I’ve been a loyal fido friend for 17 years. My time as come to upgrade my slow screen chattered iPhone . Called in to see what kind of offers I could get. The customer service agent was so rude and when I asked to speak with a manager she said no ...

Data not working

Trash company, cant get data working lost 2 days worth of work, im leaving fido, never again gonna sub to this unreliable trash.

Vlad1988 by I'm a Participant Level 1
  • 340 Views
  • 1 replies
  • 0 likes