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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Utterly disappointed

I am at a loss at how shockingly poor the customer service has become. Nobody has an answer. The calls are directed to AskJack and the livechat is a joke. I bought a phone 3 weeks back and chose store pickup, Have  to had any kind of confirmation yet...

munjal83 by I'm a participant level 1
  • 297 Views
  • 1 replies
  • 0 likes

Terrible Customer service, Experience

I've been a customer of Fido for 10 years. And customer service seems to totally be oblivious of customers concerns and their needs.The following events all happened within 7 days or less. 1) My mobile data stopped working out of the blue.  I called ...

Nngo2k by I'm a contributor level 2
  • 799 Views
  • 4 replies
  • 0 likes

data plan for existing customer

I was once a Fido customer from November 2003 till March 2023. Now, I came back to Fido in July 2023. Currently, I'm paying for $39 plan with 10Gb data. I noticed that others carriers were offering $39 for 20Gb then I called Fido to ask them to chang...

HC2002 by I'm a participant level 1
  • 365 Views
  • 1 replies
  • 1 likes