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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido Nework Issue - Need Help!!

Hi Fido Forum Members, Sept 15, 2021 - 10 days ago made a Fido plan change and Fido has confirmed there is a network issue on their end. Not our Samsung phone or Fido sim card. They tested and investigated this area. The message on phone shows not re...

Robbie13 by I'm a Participant Level 1
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Re: Went to Fido today and nothing

And the worst thing is is that the lady at the Fido center told me they cannot do it in store without a piece of ID or two then she told me try over the phone so I called Fido and they told me that they won't be able to help me for some reason I thin...

Troyzerboy by I'm a Participant Level 3
  • 205 Views
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problems for over 3 months - still not resolved!!!!!

I need to get in touch with the office of the president - and why is this so hard to even do??I have chatted, phoned - to supposed managers, as well as gone into stores umpteen times to get this issue resolved. I need to speak to someone who can reso...

SL08 by I'm a Participant Level 2
  • 483 Views
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Can i use a expired passport

Can I use a expired passport to activate a SIM card in store for my phone I already have a Fido account I've tried so many different times the guy on the phone said that my passport will work if it has my picture on it even if it is expired can someb...

Troyzerboy by I'm a Participant Level 3
  • 356 Views
  • 2 replies
  • 2 likes

Link mobile account to the existing internet account

Hi, I have a my Fido internet account with the pre-paid mobile account. And recently I cancelled pre-paid mobile acount and change it to the mothly plan. But on the FIDO MyAccount page I still see pre-paid mobile account (cancelled) and could not fin...

nadiya11 by I'm a Participant Level 2
  • 316 Views
  • 2 replies
  • 0 likes