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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Resolved! SMS to Email as a Fido service

Hi,Is it possible for Fido to provide SMS to email as a service? Concrete case:I am abroad and, starting a few month ago, any onlne transaction using my Canadian cards requires an SMS confirmation sent to my Fido phone number, and I don't feel like p...

bradut by I'm a participant level 2
  • 1359 Views
  • 4 replies
  • 0 likes

Resolved! Call backs

Why is there never a call back when scheduled.  No call at all.  How does one get in touch with an actual agent?

mdvanbers by I'm a participant level 1
  • 495 Views
  • 2 replies
  • 1 likes

Payment

So by mistake i have made of payment of 89 dollars 5 minutes go how can i get refund 

Hrideymadan by I'm a participant level 2
  • 857 Views
  • 5 replies
  • 0 likes

Poor Customer Service

Got my first bill today which is for 2 months and its missing auto payment discount for both when I signed up at the activation time. Contacted Fido Live chat today at 6:30 pm and as per rep discount was added but date was not updated in the account ...

simer14 by I'm a participant level 1
  • 253 Views
  • 1 replies
  • 0 likes

Inability to complete phone upgrade on website

Anybody else having trouble upgrading their phone on the website? I've been trying for two weeks and it keeps crashing right after I pick the plan, saying "something when wrong, try again in a few minutes". I called, and the operator told me there wa...

hansmark by I'm a participant level 1
  • 355 Views
  • 1 replies
  • 0 likes