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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Prepaid data add on 3g only?

HiI am currently on a pre-paid add on of $10/100mbbut i cant seem to connect at allit shows 3G only but before (last year?) 4G was available and I had no issues.I usually turn it off and only turn it on when I have need to send a whatsapp or quick go...

Taku by I'm a participant level 1
  • 266 Views
  • 1 replies
  • 0 likes

1st phone call goes to voicemail

I have a new/refurbished iPhone 13Pro.  There a few things that this phone does differently than my previous 13Pro. I do not use the "Do Not Distrub focus"...I let all phone calls through even unknown numbers. I have tested this...it seems that occas...

tosui by I'm a participant level 2
  • 547 Views
  • 3 replies
  • 0 likes

Rude Customer service agent

Had an bad experience with an agent on July 30th on call. By looking at the forum I see a lot of complaints about rude Customer service agent. I am leaving Fido due to rude Customer service agent. If you care about customer, you better treat them wel...

PJ16 by I'm a participant level 2
  • 526 Views
  • 3 replies
  • 0 likes

Undisclosed fees

I recently went though the service representative line to get my plan changed. It took almost 3 hours of back and forth with the representative to get what I wanted and finally when it came down to the bill. I was charged $15 for administration fees....

Derick180 by I'm a participant level 1
  • 229 Views
  • 1 replies
  • 0 likes

Unable to view bills online

Hello,I have been with fido over 1.5 years now. Two months back, I upgraded to a new plan. Now, I am unable to view my bills online. It says that my first bill is not generated yet. I had several chats with a live agent over the past week. Unable to ...

MANOJ5 by I'm a participant level 1
  • 243 Views
  • 1 replies
  • 0 likes