General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

Homme-RollSkater_TipsTricks_F01_1170x295.png

1 bar in my home

Been noticing very poor signal strength at home in whitby 1 to 2 bars. Frustrating as hell not to be able to send sms and mms, the neighborhood area is awful I need to travel outside it to reach 4 ro 5 bars. I have an older samsung A70 and wife an ip...

fireme347 by I'm a Participant Level 3
  • 223 Views
  • 1 replies
  • 0 likes

Resolved! Phone Bill

Hi.I financed a new phone last month online and even though I was told I would not be charged the $45 setup/activation fee, it was incorporated into my last months bill. I've gotten a new bill and it's more than I anticipated. Based on the breakdown,...

Ronky by I'm a Participant Level 1
  • 236 Views
  • 1 replies
  • 0 likes

Data Top Up Usage

I've recently purchased 1 GB of extra data for $20. within five minutes I received notification that I'd used 75% of my data. has anyone had experience with this?

chris-amendo by I'm a Participant Level 1
  • 176 Views
  • 1 replies
  • 0 likes

Bill problem

Hello, i finished my old contract and got a new one July 13 with a Motorola edge+ on the Fido payment program promotion which it was at 10.99$With my new contract of 45$ 8gig. My bill is suppose to be 64.38 a month but I'm getting charged the full am...

Screenshot_20210805-221529.png
D4vey by I'm a Participant Level 3
  • 320 Views
  • 4 replies
  • 0 likes

US roaming bill

Got a 11$ extra bill for roaming US whereas I have not visited US in the last year. Trying to contact the resolution team. But it seems a nightmare to reach out to them. Should I hold the payment for resolution? Thanks.

mamuncse by I'm a Participant Level 1
  • 167 Views
  • 1 replies
  • 0 likes