General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Not Receiving SMS from Financial Institution

I just joined Fido and ported my number, now i'm not receiving sms from my bank and having problems because of this, i can send and receive fine from mobile numbers. I rebooted phone and to no avail, any help please as it seems that I made a mistake ...

buhawi by I'm a Participant Level 1
  • 2 replies

Fido Rep Hung up on Me

Well that wasn't very pleasant.. I am a returning customer who had been with Fido for 4 years, currently with Koodo for 2 years Last Friday, I went into a Fido store last to get Google Pixel 6. They told me there is something wrong with my old accoun...

hangilyi1 by I'm a Participant Level 1
  • 1 replies

Issue upgrading device

I know there are quite a few posts about this but I wanted to post that I wasn't able to upgrade our phones for the promotion for either myself or my dad. I wanted to know if it went through at all since I didn't want to lose the promotion. 

sivaji by I'm a Participant Level 3
  • 1 replies

Resolved! Unable to talk to representative, need urgent help!

I had to change my number as my previous number was assigned to one more person and all wrong calls were directed to me, and I was trying online to change but I did not get numbers with Montreal area code so I called customer care to do on my behalf ...

AaAG by I'm a Participant Level 1
  • 1 replies

Not receiving verification emails

I ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and wa...