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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Complaint + Find a new service provider!
The customer service with Fido is atrocious. Has always been! But today alone, the phone line hung up on me twice. Once while on hold, a second time after being connected to a completely useless representative.The "chat" option is worse than useless ...
Voice Mail service disappeared
I am a very long-time Fido user, always pre-paid, and have been on the $25 a month pre-paid plan the last couple of years. This plan includes free voicemail.I recently received a phone call that I could not answer, so I let it go to the voicemail, bu...
Suspension fee
Have been a fido customer since 2019. I am being charged a suspension fee of $60- i did not even know my account was suspended on the 19th- paid on the 20th (without knowing my account was suspended)- No Reminders, No alerts! This is very frustrating...
account
Hello,i have three phones listed under my account, but only first/main is actually visible; therefore, can change plan or number only for it. My question - I would like to change number for another phone and seems like it's only through calling...why...
Fido's fault but I am the one suffering
I am writing to express my deep dissatisfaction and frustration with the recent experience I have had with Fido regarding my order and subsequent billing.On Nov 26, I placed an order through a Fido agent online for a phone line, and I received a conf...
