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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Poor customer service and unjust charges
I was charged 164 $ a few days ago for international calling without any notification and when I talked to customer service , I was told that I will not be charged 164$ and if I get a top up, all those charges will be changed to a rate of 0.02/ min ....
Cannot find the transfer number site
As A new client, I Just received the new sim. But it says I do not have a mobile service. Then I couldn't find the transfer number website.
Customer service not answering. Need to cancel or freeze my plan
I am currently not in the country and won't be back until May. I am not using my plan at all but I am unable to get in touch with the customer service team at all, and there is no way to freeze or cancel online. The BOT doesn't even let me get throug...
Terminate Service
Hi, I want to terminate my service. Please help.
Does Fido have a list of approved signal booster I can use at my camper.
I have a camper near Notre-Dame-du-Laus, Québec and If I stand on the west side of my deck I get 1 bar of Fido-Ext service, sometimes it flips to 4g. I was hoping that I could try a signal booster but I keep reading that some devices can cause inter...
