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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Resolved! Reach out to customer care

I am trying to reach out to customer care and as per the new system, when you call them, they send a message to you for Ask Jack and won't let you talk to a representative. What is this?I was to upgrade my plan and before that want to make sure the d...

binny2 by I'm a participant level 1
  • 389 Views
  • 1 replies
  • 0 likes

Fido Referrals not applied

Its seems the customer support over referral program is bad and pathetic. I'm so embarassed in front of my friend as we both are not getting the one month credit as per program. Simply wasting my time on escalting issues (I2050156449) and filling up ...

amitkamath85 by I'm a participant level 2
  • 779 Views
  • 6 replies
  • 0 likes

Billing Dispute

I am very frustrated by Fido's service. I have called Fido twice about extra charges on my bills, and I was told that their specific department dealing with the issue will call me back. Each time, a schdule for call back was arranged, and of course n...

Mark9546 by I'm a participant level 1
  • 644 Views
  • 3 replies
  • 1 likes

Bill dispute

Hi. For the last 11 days I have been trying to solve my issue on my last bill. I hv tried to contact Fido via telephone call n also via fone chats but both the times I hv bn told that I hv to wait for Fido to contact me. my bill date had passed on th...

777406229 by I'm a participant level 1
  • 1148 Views
  • 3 replies
  • 0 likes

Fido

My phone payment is due on July 27, 2023 but I do not recieve no income until Aug 1 2023 what shall I do because I have no money until Aug 1 2023  

leighannhatt by I'm a participant level 1
  • 218 Views
  • 1 replies
  • 0 likes