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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

No deals for long time “Loyal” customers

I've been a Fido customer since 2005; from my very first cell phone when I was 18 up until now. This relatively new system of unique cusromer set profiles for promotions where the customer service agent has no control over is getting really ridiculou...

MChudyk by I'm a participant level 2
  • 2354 Views
  • 6 replies
  • 1 likes

Absolutely ridiculous live chat support - Jerome

 I had such a horrible customer support response as I was only inquiring about plans on what Fido can offer. I am now leaving fido for good. And I would also like to report the specialist, I am very unhappy with fido recently 

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Bryanyc by I'm a participant level 1
  • 235 Views
  • 1 replies
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Adding Payment Information Error

Hello! I've been trying to add my American Express card as a payment method to set up automatic payment, but I keep getting this error whenever I input the credit card number and will not let me proceed: I tried another one of my American Express cre...

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yfh by I'm a participant level 2
  • 3592 Views
  • 20 replies
  • 9 likes

Resolved! My Amex is not working

hilately i am finding difficulties to use my Amex credit card to register to pay my mobile billsthe Amex  coustemer service has confirmed that there is no blocking or whateverI used it to pay my buying in stores I used in Appel on line paying worked ...

Vatche0077 by I'm a participant level 3
  • 902 Views
  • 4 replies
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Preowned phone warranty

I purchased the samsung s20 ultra last November online. My loud speaker is super distorted and buzzing. I don't know how to file the warranty. Says I have 1 year. I called and they said I have to do it online since I bought it from there. I really no...

Tixerr by I'm a participant level 1
  • 216 Views
  • 1 replies
  • 0 likes