General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Cancel order

I would like to cancel my fido order.  Purolator informed me, that the order was out for delivery early in the morning so I stayed home from work as I didn't want to miss it.  Waited all day and no delivery.  I can't do that again so need to cancel m...

portarian by I'm a Participant Level 1
  • 1 replies

Resolved! $150 credit on phone

Anyone else bought an iPhone 12 Pro in December 2021? Did you get your $150 credit? Because I am getting the run around, clearly this was false advertising. Sadly I was not able to do a screenshot because I called Fido after purchasing and the agent ...

Ana_2 by I'm a Participant Level 2
  • 1 replies

Resolved! Paying debt

Hello Fido, I left Canada and cancelled my sim last year. Fido sent my debt to NCRI for collection and now it ended in Affinity Global (on behalf of Rogers) with interest adding up everyday so I have some questions:   1. I see that the balance still ...

ByDanny by I'm a Participant Level 2
  • 1 replies

Resolved! Extra ROAMING chargers from Fido, always extra roaming charges

I just went to the US for the weekend. I opt out the Fido Roaming for my phone, becuase I have it active on my Wife's phone and I disable the data on my phone and did not allow roaming on my phone, but still FIDO is charging me $7.99 for a data messa...

Jorgem by I'm a Participant Level 1
  • 1 replies

Resolved! New line but no confirmation

Hi,   I added a new line for a tablet on my account last week. I ordered with a specialist on the chat who told me I would get a confirmation e-mail within two days. It's been a few days and I'm still waiting... I know my device (iPad Air 4) is suppo...