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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Still have not received my cheque
I am only here because I have tired to get Customer Service to help with this on 3 seperate occasions and feel like everyone else should be aware of the turmoil they will endure when trying to close an account that is in credit. My closed account has...
Offered plan from retention department never went through
Yesterday after dealing with customer support for close to 4 hours. I was eventually offered the deal for 30gb/$34. The lady was having trouble changing my plan and told me she'd call back in a half hour and the plan would be sent to my email. I neve...
Is There a Way to Find a Cheaper Plan Online?
I came to Canada as a exchange student. So for the conveniences I got a phone number at the local area, which happens to be Fido. While I do appreciate the deal I was offered with bonus data, I find that I do not need all 10+10gbs of data at all. In ...
Resolved! my bills goes up and why?
my bills goes up without my approval and i want my old plans back for my two account in fido. I just notice on my bills goes up to $133, because both my account they increase the bills up. Before it was $72 /monthly. I don't know why and there was n...
Resolved! Re: Chat agent signed me up for services without permission/consent on Black Friday 11/25/2023
Hi there, I spoke with an online chat agent briefly on 11/25/2023 in regard to the current Black Friday deal. I provided information like my name, email, address, etc. in the pre-chat survey and made it as far as submitting information for the pre-au...
