General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Caution: scam texts with code

Hi all, just a heads up that there's scam texts out that are coming in as a fido code. Usually it's what you get when you have a 2 factor sign in. Do not do anything, or to be safe,  it might be time to change your Fido password if someone else is tr...

Not receiving text messages from international banks

Hi, I am not receiving any text messages from international banks like State Bank of India, Bank of America or Citibank, USA.  I am able to text myself and text from international SIM to my fido number is also working. Its just that the bank alerts a...

prashant5639 by I'm a Participant Level 3
  • 49 replies

bad customer experience with Fido Internet

Hi Fido,I am very disappointed about the customer experience that I have received since I joined Koodo on November 22, 2022.Your representatives repeatedly made the same mistakes one after another. Originally, on November 22, 2022 I agreed to subscri...

victorychan by I'm a Participant Level 1
  • 1 replies


I want to complain about the store located in  cote sanit luc shopping center. I tried to refere my spouse for a new fido, but the fido man said it is reasonable to provide a 2nd line on your acoount, we offer 5$ reducing in each of your bill, (I ask...

Fdehghani by I'm a Participant Level 2
  • 3 replies