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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Re Activate E Sim card
Hello, I cancelled my Fido account and Sim Card earlier this year as I was moving out of Canada. Is there any way I can reactivate the sim card for a short period of time so I can receive one-time passcodes for my Tax account to the number it is reg...
Added a new line but it cannot be found under my account
Hi, I have added a new line to my account, and received the confirmation email from Fido that "Your New Fido Mobile Number is Now Active" with the mobile number. However, I cannot see the new line under my Fido account. I have tried online chat on ...
Can't find my order in Order tracking page
Hi I placed an order today with a new line and device. I even got the confirmation email, but when I'm checking in the order tracking it's showing no active orders, c an someone pls tell me what happened over here or do I need to order again
eSim issue
I was a while ago in Canada. I did activate esim on my iphone but i had to leave abroad for work. Got myself a new iphone and while doing the transfer I lost the eSim. How can i do eSim configuration while abroad? The OTP they send goes to the mobile...
Unlimited international call
Enrolled the unlimited plan in Dec 2024 and did make the call to HK AND UK in February 2025 for total 10 minutes. try to make the call again yesterday but said I used all the minutes. what's wrong?!
