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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Worst Customer Service experience EVER,

All I want to do is return 2 phones!!  I have now made 3 calls  and wasted over 4 1/2 hours of my time.   The issue STILL has not been resolved!!  Fido  just needs send me a simple email with the prepaid mailing instructions but it's been 4 days and ...

Frustrated8 by I'm a participant level 1
  • 148 Views
  • 1 replies
  • 0 likes

Terrible customer service

Yesterday i called the CS to see if there is any good offers to benefit from since my contract is coming to an end in January, i spoke to a representative which gave me options to choose from to have a new phone (S20+plan)! The offer says i can benef...

3jihane by I'm a participant level 2
  • 897 Views
  • 6 replies
  • 1 likes

Phone scam attempt

I got a call from 6473672099 where they claim that they are from Fido and they are offering a discount on my plan. However they asked how much I pay for my current plan, they thought that I have one line and they asked for my postal code. I have buil...

Mirela2 by I'm a participant level 1
  • 203 Views
  • 1 replies
  • 0 likes