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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Mobile order
Hi, I ordered an iPhone 16 and Apple AirPods 4 on November 29 from the Fido app. Now, it shows on the app that the order is unable to be retrieved. Has my order been cancelled? By the way I didn't cancel my order.
Charged $338 after cancelling Fido plan
Hi,I've been with Fido for almost 6 years now. Recently, I had to move to quebec (from ontario) and cancel the mobile phone line with Fido. My last bill was paid on Nov 14th and the line was cancelled on Nov 19th. I was expecting an extra charge for...
Resolved! Cancellation Refund
Hello, I cancelled my services almost 2 months ago and I have yet to receive a refund for that. How long does it take to process? I used my credit card to pay for the services. Will the refund be credited back on my credit card or will I receive a ch...
plan change pending
I have been trying to look at my offers and upgrade my phone today. I decided to change my plan, after purchase the new plan, I want to add a phone plan too. But the system pup up "plan change pending" so I cannot apply a phone plan to my number. I n...
Resolved! Not connecting to cellular data
I've just returned from my travels. Where I had my phone on airplane mode for about 2weeks. I've not been able to connect to Fido LTE network. I have no internet unless I'm at a place with free wifi.before someone tells me to restart my phone. I've a...
