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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Copy of transcript from live chat

I put my email at the end of our live chat so that i can have a copy of my conversation with the agent.But until now,5 hours later,they haven't sent the transcript in my email.Any other way in which I can get a copy of the transcript?

JuvieLingad by I'm a Participant Level 1
  • 1116 Views
  • 10 replies
  • 1 likes

Text Message Error 2

Hello, I can't seem to find a thread that talks about this error 2 that i'm getting when trying to send a text message.I'm getting this when I sent it to only certain recipients.This is what the error message reads:"Can't send message with Fido - err...

Eng2000 by I'm a Participant Level 2
  • 1634 Views
  • 3 replies
  • 0 likes

Resolved! Winback Issue

Hello,    I was with Telus for the past couple years and then got an offer from the winback team back at the end of December to come back to Fido. The plan they offered was$45/month for 25gb data for each line (we have 3 lines).   We got 2 of the lin...

kooner91 by I'm a Participant Level 1
  • 369 Views
  • 2 replies
  • 0 likes

Resolved! Winback team offer missing

Hi, I was offered an add on by the win back team , but they did not provided me the add on. When tried to call the Fido customer service they said they have updated the form and sent back to Win back team and they will call me within 24 to 48 hours. ...

Umas by I'm a Participant Level 1
  • 254 Views
  • 2 replies
  • 0 likes