Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Customer service
Today I spoke to customer service in regards to my billing as I was having trouble figuring out why I had to pay double for what I am paying for. As I was trying to explain what was shown on my side of the billing, the female agent I spoke to kept in...
Resolved! Fido is a scam
Went into the store with the requirement to call to the US and the UK, the guy at the counter told me to get my current plan with 1000 international call minutes. My phone won't call to the UK and I just received a bill with an additional $96 for cal...
Resolved! Texts from FIDO-INC
I keep getting text messages from FIDO-INC* saying our team is reaching out to you due to a mistake in your last phone bill. We've sent you $135.60 CAD in result of that error. Get hold of it: http://37.120.239.233. Data rates may apply. I have not ...
4 CSRs gave me the Run around
Spoke to 4 customer service reps. In the end none would help me. I received an offer online for $50/month at 150gb. I never use that much data but figured why not since it's what I pay already. Apparently when I switched, it removed a automatic payme...
Resolved! Financial difficulty, no worries Fido can make it worse
I’m a Fido customer with 3 mobile accounts and internet for a long time , lately they charged my ac 2 x $ 60 in a month for being late in paying my bill. And the worst part they with draw money from my bank account without my consent or authorization...
