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[SaucyJack]

Why has Fido made it so incredibly difficult to speak with anybody about your account? I've been a customer for more than 20 years and I cannot get hold of anybody to discuss an overcharge on one of my bills.

I will likely leave for another company. This makes me sad.  For years I would tell people about how great Fido was. Not any more. 

[FidoAlex]

Hey @SaucyJack, Alex here.

We're sorry to hear this, we definitely wouldn't want you to leave.

There are many ways to get in touch with our customer service and shouldn't be difficult. 

You can get in touch simply by dialling *611 on your Fido phone or 1-888-481-3436 on any phone. You can also send us a message on Facebook, X, Instagram or on the live chat on Fido.ca and even use Apple messaging if you have an Apple device. See all of these methods here.