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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24419 Views
  • 0 replies
  • 8 likes

Phone scam attempt

I got a call from 6473672099 where they claim that they are from Fido and they are offering a discount on my plan. However they asked how much I pay for my current plan, they thought that I have one line and they asked for my postal code. I have buil...

Mirela2 by I'm a participant level 1
  • 1130 Views
  • 1 replies
  • 0 likes

Resolved! Son Travelling to US - Can he use his phone

My Son (15 year old) is travelling to the US is a week or so.  He has Pixel 6 - it shows LTE/LTE+.  Fido account (12 GB/$60) Will this work for roaming in the US?  Is there anything I need to do beforehand to ensure the roaming will work?  Or does he...

Relec by I'm a participant level 2
  • 1852 Views
  • 1 replies
  • 0 likes

Resolved! How can I download or request missing bills from 2 years ago?

I found I forgot to download a few months of the bills in 2018, and they are no longer available to download for record. I expected that I can look back up to 4 years of records just like the banking. How can I send my request for downloading the mis...

saikei by I'm a participant level 2
  • 5349 Views
  • 5 replies
  • 0 likes

Account get hacked and Purchase an Iphone.

My account was hacked by the scammer and purchase a new iPhone15.  I immediadely called the customer service (6:47pm) right after receieving the purchase mail (6:46pm).  I waited over an hour without any representative availiable while trying using t...

EdmondCKF by I'm a participant level 1
  • 820 Views
  • 1 replies
  • 0 likes

Resolved! Different data on numbers in same account and same plan

I have 3 lines/numbers in my account for 3 family members.  All the lines are on exact same plan 100GB, Talk & Text - Plus.  Last month got an offer of 50GB additional data for only 2 lines and not the 3rd.  How can I get for the 3rd also?

srinif1do by I'm a participant level 2
  • 1485 Views
  • 1 replies
  • 0 likes