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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24057 Views
  • 0 replies
  • 8 likes

Resolved! What's the myphonenumber@sms.fido.ca for?

My questions:1. How does this email come out? I didn't apply it, included in plan? what's the charge?2. How to access this email, some kind of portal like "mail.google.com" to check Gmail? I sent message to this email address, bounced back, say "no s...

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falion by I'm a participant level 1
  • 5317 Views
  • 5 replies
  • 2 likes

Resolved! Switching from Koodo to Fido

I wanted to switched from Koodo to Fido so I got my Fido Sim card online, I added another line under my spourse's account. Now, while signing up they siad ''you will be assigned a temporary number and once Koodo confirms your Port-out request you may...

lakhani1999 by I'm a participant level 1
  • 4333 Views
  • 4 replies
  • 0 likes

Resolved! Waiting for SIM

During the last Black Friday sale, I added two lines. I then received an email saying that when it was ready, an email would be sent saying 'Ready For Pick up'. However, 20 days have passed and there is still no answer. I still don't know if I should...

SEYUN21 by I'm a participant level 2
  • 1571 Views
  • 3 replies
  • 0 likes

Get money back from bill overpayment

Hi, how do I get my money back from bill overpays? I tried using the phone service but I no longer have a Fido phone number so it doesn't work, and I tried the live chat for a representative and waited for over 3 hours and didn't get a reply.