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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Regarding add-on bill credit

Hi,Last month I took a new sim in one of your stores. As a promotion, the staff gave me 1000 international minutes for free for 24 months (which actually costs $3/month).Now I want to purchase a phone. After selecting a phone and building my plan, th...

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Manikanta by I'm a Participant Level 2
  • 256 Views
  • 3 replies
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No interac and unacceptable loss to mandatory 911

Monopolistic business model run bad. No functional redundancies for a critical service is literally unacceptable in this day and age.Despite very limited options in a collusion communication sector, and after 2 decades of loyalty ( that's worth zilch...

OviOneKenobi by I'm a Contributor Level 1
  • 204 Views
  • 1 replies
  • 0 likes

Suggestions for no service

Hey I have only two suggestions  want to post here, 1, Customers should only pay 8 days bill for July because they only use your services 8 days so far. 2, please give your customers all the numbers they may need which is use for transfer to another ...

Alex524 by I'm a Participant Level 2
  • 283 Views
  • 1 replies
  • 1 likes

Resolved! Dear Fido, about the service interruption....

Dear Fido, can you please stop downplaying the issue and be a little more honest? "some wireless costumers are experiencing an intermittent service interruption for wireless voice and data service" You have people all over Canada, from the big cities...

What are you going to do about this Fido?

Yesterfay my job/work was interrupted and  I couldn't reach my elderly father who has health problems. Why do I pay so much for a service that is so inconsistent? I've been with this company for 11 years now and I feel like things are not getting bet...

FKoscielny by I'm a Participant Level 2
  • 140 Views
  • 0 replies
  • 0 likes