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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
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Resolved! Fide mobile app stopped working

It has been working fine. But recently, I can't log in any more with the right credentail while I can on my computer without any issue. I can see some other people are also complaining. Any idea?

cheolsoonim by I'm a participant level 1
  • 406 Views
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porting in, incoming texts delayed

Is it normal for incoming texts to be delayed by even 20 minutes or more on the evening of a port? I've just ported in about 4 hours ago. I can send texts near instantly, but receiving them is taking significant time. I can call out, I can get calls,...

Setup Service Fee Refund After 3 Months

Two days ago i tranasfer my number from Chatr to Fido and activate 2 more numbers for my kids. The sale rep at store said there is activation fee of $60 per line but he waved and it will be refunded on 3 month billing.  I receive email today that men...

GK20 by I'm a participant level 1
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Bad Link

The link in your FAQhttps://www.fido.ca/support/accounts/faqs-about-universal-call-blocking...at the bottom links to a dead forum article:https://www.fido.ca/consumer/content/how-to-protect-yourself-from-caller-id-spoofing-and-spam-calls%20

mikkeo by I'm a participant level 1
  • 318 Views
  • 1 replies
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Fido text message log

Hello Fido, I wanted to know if Fido stores the date and time of text messages that are sent or recieved in their logs.If so, how far back are these records kept?I needed to get a court order to have access to these logs for a legal situation.

mmtariquehsn by I'm a participant level 1
  • 403 Views
  • 2 replies
  • 0 likes