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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23741 Views
  • 0 replies
  • 8 likes

FIDO charged me hidden charges

Hi there, I am living in the UK for one year and I called FIDO on Sep 6, 2023 to cancel my post paid and switch to prepaid so I could keep my phone number and use it whenever I come back to Canada (holidays, etc). Many issues occurred from this. 1) M...

p22agarw by I'm a participant level 2
  • 514 Views
  • 3 replies
  • 0 likes

YouTube region problem

When I share Internet from my mobile device to another mobile device, The another mobile device try to use YouTube app and appears a message in YouTube that the "region is not available". But when this another device use WiFi from other connection th...

balitas by I'm a participant level 1
  • 317 Views
  • 1 replies
  • 0 likes

Resolved! HELP, I HAVE LOST MY SIM CARD!

I have recently come to my home country and my phone got stolen, I will be returning to Canada shortly. Is it possible to get a new SIM Card with my old Number back ? I have a lot in that number. Please help me regarding this!

Razeen17 by I'm a participant level 1
  • 945 Views
  • 3 replies
  • 0 likes

Resolved! Fido Refer a friend program

My friend referred me to Fido.  I followed all of the instructions and signed up with Fido.  It has been 3 months but both of us have not received the free month referral reward.  I contacted the live agent today, and was told a few different reasons...

Akram27 by I'm a participant level 1
  • 544 Views
  • 1 replies
  • 0 likes

WiFi calling and Xplorenet satellite

-iPhone 13, uptodate ios-wifi calling turned on-xlpornet satellite internet Attempt a WiFi call, it fails immediately with 'No network connection' .. but can surf, read emails, watch Netflix's, so internet appears okTry again and again, finally it go...