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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Reset Voice mail PIN
I dont know the number of my voice. Can you help me?
Resolved! Urgent Complaint: Misleading Information and Unapproved Charges
Dear Fido Customer Service, I trust this message finds you well, although I must express my extreme dissatisfaction with the recent experience I've had as a customer of FIDO. On November 25, I purchased a new line for my son through your call centre,...
Mobile & roaming data turned off phone still apparently used data abroad
On a recent trip the to UK I had both mobile data and roaming data turned off on my phone (pixel2lx). When I returned home, I found that I had been billed for data usage on 5 of the days I was away, using a few kilobytes each day. To prevent confu...
Resolved! Can’t change my billing address
I just moved to a new location and I'm changing my address but Fido won't let me . I get an error 502 code . What's the Problem?
Activation fees not being waved
So I've upgraded my phone about a month and a half ago. I was told to give Fido a call and have the activation fees waves no problem at all. That was the offer. I've just spent 1 hour on the phone negotiating with someone to why they should be waved ...
