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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Preowned phone warranty

I purchased the samsung s20 ultra last November online. My loud speaker is super distorted and buzzing. I don't know how to file the warranty. Says I have 1 year. I called and they said I have to do it online since I bought it from there. I really no...

Tixerr by I'm a participant level 1
  • 210 Views
  • 1 replies
  • 0 likes

wrong amount charged

Dear Fido billing teammy fido number *******9107 charged additional amount of 60 dollars as sim number migration charges but practically the fido representative could not migrate due to some sort of technical issue, so kindly remove the wrong amount ...

Sheikhmr3652 by I'm a participant level 1
  • 267 Views
  • 1 replies
  • 0 likes

RETURNED MODEM IS LOST BY THE RETAILER

HiI switched to Rogers months back and was advised by Fido to return the Modem to one of the retailers or mail it back. I opted to return it to the Retailer. Quite surprisingly the Retailer did not update the system and when returned to the Retailer ...

jameelch32 by I'm a participant level 1
  • 151 Views
  • 1 replies
  • 0 likes

how freaking dare this company charge me...

how freaking dare this company charge me 60$ for a setup fee. i called and they agreed to waive it, however now i see it on my bill. skyrocketing it. they've also randomly charged me 7 additionally dollars for a value pack that i never selected. this...

MC36 by I'm a participant level 1
  • 247 Views
  • 1 replies
  • 0 likes

Apparent cancellation of all past pre-paid plans.

I have two emergency cell phones that rarely get used but I figured the $100 a year each was good insurance. One was with Virgin and the other is with Fido.I just discovered that Virgin cancelled my pre-paid $100 yearly plan over a year ago without n...