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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23733 Views
  • 0 replies
  • 8 likes

Resolved! Is there a way to track which days you've been roaming?

I'm currently abroad. I had no choice but to roam on my first day, so I'm expecting a charge. I bought a local sim card for a secondary phone and turned off my data on my Fido phone but apparently, I'm still roaming. I'd like to be able to track the ...

Quicksilver by I'm a participant level 2
  • 751 Views
  • 1 replies
  • 0 likes

Referral bonus NOT credit! Tired of following up

Dear Fido team, I had referred a friend on 26th of May 2023 to which he had immediately responded on the same day and signed up for a new Fido number. I was promised that the referral bonus of $50 for each of us will be credited within 3 billing cycl...

SidheshK by I'm a participant level 3
  • 730 Views
  • 4 replies
  • 0 likes

Unable to Change Current Plan

I've been trying to change my current mobile plan online and have been getting this error: "Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes." I have tried logging into my Fido account o...

q_zh by I'm a participant level 2
  • 403 Views
  • 1 replies
  • 0 likes

Resolved! Weak signal in Vaughan

I get one bar signal strengh at Major MacKenzie & Dufferin. I get 0 bars in Unionville. I just switched from Telus to Fido a week ago and I don't like Fido.I'm afraid I'll have to go back to Telus.

hsepo by I'm a participant level 1
  • 1489 Views
  • 3 replies
  • 0 likes