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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! REACTIVATE TEMPORARY SUSPENSION

Hi It's Oliver here,I had suspended my fido number for few months and I was travelling overseas. I would like to reactivate my account. Can someone help me please, thanks! 

Oliver4 by I'm a Participant Level 2
  • 451 Views
  • 1 replies
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Plans

Hey just signed up seen the plan for byod for 40 for 12gb for 24months but my monthly bill still shows 50 dollars for 12gb ?

Aznino by I'm a Participant Level 1
  • 225 Views
  • 1 replies
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Resolved! Copy or Confirmation email

Since my last online transaction done on Nov. 27 , is there a way while my phone is on a status of upgrade pending, can have a copy  of my transaction or at least a confirmation number that my order is on process, the money was already been taken  an...

Mcflor1 by I'm Helpful Level 1
  • 546 Views
  • 4 replies
  • 0 likes

Roaming charges

I am extremely disappointed with Fido. I recently trabelled abroad and turned off my data and kept my phone on airplane mode throughout my trip and I was still charged with roaming every day when I didn't use the service. I had wifi calling enabled a...

Called 4 times - No response - Now I give up

I accepted an offer from the Fido win-back team in Sep but never actually received the Sim card till now. So I tried to call Fido for the status. Unfortunately, it seems like the win-back team is completely separated from the Fido customer service te...

Adammmmmm by I'm a Participant Level 2
  • 341 Views
  • 3 replies
  • 0 likes