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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Fido refund

my current fido balance is -51$, since I paid 100$ last month when my bill was only 48$ due. However last week I switched from fido to freedom now my concern is will fido refund my 51$ ?p.s. I switched my sim before this current billing cycle started

Shrinksss___ by I'm a participant level 1
  • 244 Views
  • 1 replies
  • 0 likes

Activation fee charged when set up online

I set up my account online where the activation charges appeared to be waived when I went to check on my bill 150 dollars was the totals of a 50 dollar a month plan ???? I message customer service and they told me to go to the store where I activated...

Claudiac1 by I'm a participant level 2
  • 718 Views
  • 4 replies
  • 0 likes

Resolved! Payment Issue: Bill Unpaid

I made a payment for my bill last night, and it appeared to be successful. However, when I checked my Fido account, it still indicated that the bill was unpaid, and the funds have not been deducted from my debit card. Can you please help me understan...

MushfiQ by I'm a participant level 1
  • 444 Views
  • 1 replies
  • 0 likes