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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Account number
I can't find my account number. Its censored in the welcome email and *28 just tells the balance remaining or paid.
Resolved! Is the $15 basic plan available to existing customers if requested in store
Is the $15 basic plan available to existing customers if requested in-store? I know it is one of the plans required by the CRTC, but I wonder if it is available for an existing customer if I want to use less of my service in the future. In addition, ...
Signed up to Fido, no tracking number for phone after 10 days, apparently a fraud issue, unable to contact Fraud services
I signed up to Fido mobile services plan online on February 7. Ordered a pre-owned phone along with a plan. I expected the phone to be shipped within 2-5 days. On February 14, decided to request an update by live chat since no tracking number was pro...
Charged for long distance call within Canada
Hello, Is there a reason for the long distance charge to be added when I'm calling from alberta to a fido customer service agent in Manitoba? I have canadawide free calls.
Trying to rip me off and still no call
I joined Fido twelve years ago. I had a bad experience with a customer service representative on Facebook Messenger, I ended up looking around for deals and found one that Fido could not beat. When I called Fido regarding my credits to my account, th...
