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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

Resolved! What is my mailbox number?

I am a new Pixel 8 owner (through Costco) and am trying to access my voicemail but it is asking for a mailbox #...where do I find this? 

CF1517 by I'm a participant level 2
  • 1718 Views
  • 2 replies
  • 0 likes

Resolved! Newcomer Documents

Hello! My husband is going to immigrate to Canada soon and we were wondering what kind of documents would he need as a newcomer in order to set up an account and get a plan?

igamckay by I'm a participant level 1
  • 1339 Views
  • 1 replies
  • 0 likes

Can't contact customer service

I have been trying for 3 days to contact customer service returning an email they sent me telling me to call them. On Thursday, November 23 I waited on hold for 2 hours and then it said we cannot take your call at this moment call back later. The nex...

Ltoews67 by I'm a participant level 1
  • 2627 Views
  • 5 replies
  • 0 likes

Resolved! Fido Roaming charges

I will be travelling to Mexico next week, so I have couple of questions about roaming charges.1) I already disabled Fido roam on my account, so will I be charged for any incoming calls if I don't answer(I will disable voicemail from iphone as well as...

MrinalS by I'm a participant level 1
  • 1800 Views
  • 1 replies
  • 0 likes

Fraud

On February 12 2024 I received emails from Fido saying there was a hardware upgrade and a account that has been activated I lodged in to my account to see what's going only to realize that there's a extra number on my account upon inspection I saw th...

InesTouati by I'm a participant level 1
  • 1306 Views
  • 2 replies
  • 0 likes