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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Can't get a hold of win back team so can't move forward

Good morning, 3 weeks ago I got a call from Roger's win back team and after a long discussion, decided to move over to Fido. After providing the agent with all my information, I was sent a SIM card and received it a few days later.  I called Fido dir...

BDSpiritual1 by I'm a Participant Level 2
  • 515 Views
  • 4 replies
  • 0 likes

Resolved! Dispute a bill and account was set up incorrectly

I am a new Fido customer. I purchased 2 phones with plans from Costco for my kids for Christmas. One phone number is being transferred from Rogers and the other one is a brand new number. The new phone is not to be activated until Dec 24 so I'm not s...

MEHL5 by I'm a Participant Level 1
  • 532 Views
  • 3 replies
  • 0 likes

Resolved! Adding a second line and porting a chatr number over

HiWondering if anyone know if this is possible.  I currently have a 35gb plan, and I plan to open a 2nd line with a 6gb plan for my partner.  I'm looking to move my number out of the 35gb plan to the new 6gb and use the originally 35gb for my partner...

vdubz78 by I'm a Participant Level 1
  • 207 Views
  • 1 replies
  • 0 likes

Resolved! Poor customer service

Signed a contract with Fido back in Nov at a store. I found a discrepancy in my bill so got in contact with the store in early January. No follow ups by the store. I always had to call Fido to see the status of the issue. They keep on telling us to w...

jessicay345 by I'm a Participant Level 1
  • 254 Views
  • 1 replies
  • 0 likes

Resolved! I hve a minus bill how can I get this money?

I have a minus bill.because I Paid 3 months bill and first month I paid activation fee .my third month will finish in 17 march.and now my 20 gig data is finished and I want to go to the bell.it is (-57 cad).how can I get this money ?Is it possible fo...

Rezar1360 by I'm a Participant Level 1
  • 197 Views
  • 1 replies
  • 0 likes