Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Billing and Credits
Hi... I recently left Fido for another carrier and Fido counter offered me with a much better plan.Question about the previous Fido account, it shows a negative balance and was wondering since I'm back if it that negative balance can be applied again...
Payment notice
I will pay my debt within 10 days
Resolved! Spam/fishing text message
I was hit by a fishing scam in a FIDO text message. CSR acknowledges that this is common. It is obvious that FIDO/Rogers database has been hacked and they need to go public and resolve this issue or a Class action lawsuit to follow.
Resolved! Is it possible to obtain a new esim?
Hello.I recently changed my phone and i'm trying to register the esim. However,it seems that the existing esim is not working. Is it possible to ontain a new esim?
Setup fee not waived
In Sept I joined Fido and although I signed up by myself online (in order to avoid the setup fee), I was charged the 60$ on my 1st bill. I called to get it fixed and was told that I had to go to a Fido store to get it fixed. When I went to a Fido sto...
