Hello @sconnn, I am so sorry to hear about what happened. I can only imagine how frustrating it must be to deal with these issues.
While I cannot comment on what was said during the activation of the plan, I want to make sure that you are aware that if you have a post-paid account, you will be billed every month, regardless of whether you use it or not.
I understand how important it is for you to have access to customer service, especially during difficult times. That's why I encourage you to contact Fido through social media, where you can reply at your own convenience. Alternatively, you can find all the different methods of contacting them, even from outside of the country, on their website here.
