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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23667 Views
  • 0 replies
  • 8 likes

Resolved! Difference in price in system and the offer.

Hi Team,One of your sales reached me last Thursday and offer me a plan at 32.75 CAD/Month for 20G data which will be applicable for the following two years.On the phone, he said because of some technical issue, the offer was not applied and the price...

weiqixiao by I'm a participant level 1
  • 229 Views
  • 1 replies
  • 0 likes

Resolved! Roaming data deactivation

I have been trying to reach customer support from abroad to no avail. Very frustrating. Needs help to manually deactivate my roaming data. 

Mambebs by I'm a participant level 1
  • 510 Views
  • 1 replies
  • 0 likes

Cannot access new wifi account

I have two cellphones through Fido. I recently got home wifi through them too. Whenever I log into my account, the wifi account isn't there. So I'm being billed for an account I can't view. Is this my fault? What do I do? * I've had the wifi a couple...