It depends on the agent. I spoke with customer service on Mar 6, 2024, asking him to correct Fido's billing errors (Fido asked to pay $105.20 which should be $32.77) on the FIRST invoice for both my wife's account and my account. He was NOT intereste...
I have the same problem. Mine is a Huawei phone. In Voice Mail settings ... only has "Sound" selection .. no "icon badge" ... etc. for selection to use.
It is amazing how convoluted Fido’s system is: We subscribed to Fido’s service at the end of Feb 2024. The first invoice was incorrect. The first rep (Ken), whom I talked to, refused to correct the errors and told us to wait for up to 2 billing cycle...
Got the invoices for my wife's account n my account ... unfortunately, despite the rep said he would correct the billing errors ... none of the errors on my wife's invoice were corrected n the new invoice was wrong as before .. for my invoice, only H...
Forgot to ask ... Does the staff of Fido in this "community" site would follow up and fix the billing errors? Will be interesting to find out see if customer's comments get followed up by Fido or just "lip service" of customer service.
