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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
A special offer with a link that doesn't work
Fido keeps sending me an email offer to receive 100gb of data at such and such a price. My phone number is in the email. I follow the link and I am taken to a page where a little dog says sorry, can't find what you are looking for.
Resolved! Escalating a complaint
Hello. I was told by a Fido rep named Enthia via chat that my Fido home service which has always been free, subject to reveal every two years, would be renewed for free for an additional 24 months when the current promo period runs out next week. Bu...
Resolved! Request of help
Dear Fido Team,My name is Yolaine Cisneros, and my husband and I have been your clients since we arrived in Canada last October. During these months, we have always received excellent service, and I have expressed my satisfaction in each survey I hav...
19 YEAR CUSTOMER - Cancelling my Fido Account -- DO NOT GET FIDO SERIVCES
What an absolutely awful experience today -- Went online to pay my bill -- was double charged and my credit card was frozen -- had to unfreeze my credit card (which was realitively painless).-- then the nightmare began took me 40 mins to get in con...
Resolved! Impossible to contact fraud department
Hello, I opened a Fido account online with two lines and purchased two new phones for those lines in the morning on Tuesday, November 16. I received an email Wednesday late afternoon saying that they were getting the order ready (for one of the phone...
