We are here for our customers!
We are definitely busier these days, but we will always get back to you on Facebook/twitter. The good thing about Social Media channels is that you can respond at your convenience and we'll always continue from where we left off.
We do not provide support vie email. Were you able to get in touch with a rep after all?
I'm on my vacation and I'm trying to reach fido for about a week now. Calls to customer service get connected, many calls had a few mins or less than 10 mins wait time, then it wont connect to a real person. It goes on for 30-40mins.
No response to my query on FB messenger yet.
I think email support SHOULD be added.
Indeed, with on hold times exceeding one hour Fido ought to be offering time efficient email support. Obviously Fido did in the past as we see when clicking on the Fido contact link and email is offered as an option.
But of course no email address provided. And the link is still there after you presumably flagged it.
Bring back email support!
I agree that Fido *should* be offering email support!
I don't have Facebook nor Twitter accounts, and I don't see why I should get any of those just to be able to contact my mobile provider for support. Please note that I also tried live Chat from my Windows desktop and it did not work either.
So right now, I'm not very pleased with the level of support provided by Fido!
Thank you for taking the time and sharing this with us. I understand where you're coming from and you are correct that you shouldn't have to open new accounts just to get in touch with us.
That being said, we no longer offer email servicing. Are you getting an error message when you try to connect to the live chat? Have you tried deleting the cookies and clearing the cache of your browser? You'll also need to be logged into My Account to get connected through live chat.
Last but definitely not least, you can also always rely on the peer-to-peer support and your friendly Community moderators for help right from here!
Hello @samuri and welcome to the Community.
I'm sorry to learn that you had that experience, giving good customer service is important for us.
We would be happy to go over your account to see what's going on. For future reference, you can talk to a representative through our other channels here.
I'm sending you a PM to get this looked into. Talk to you soon
Ok. But for the record, I think Fido should offer email support. It may not be the trendiest text-based communication method right now, but it's hard to beat for simplicity and having automatic record-keeping.