Hello Ramandeep2231_4,
Welcome to the community!
As mentioned elsewhere in this thread, Fido does not offer customer service via email. If you would like assistance from them, you would need to contact customer service. That said, if you wished to contact a specific store in Edmonton, you would need to contact them directly (see here).
Hope this helps 😀
Cheers
Hey @vandanap1992 !
That doesn't sound right at all. Customer service is available on multiple platforms to assist you. If this is about a cancellation, you would need to call in or contact us via Live Chat.
We'll be happy to look into this with you.
Hello FidoFaiza,
@FidoFaiza wrote:
...You can reach us at 1-514-933-3436 while roaming as this number is free of charge from your Fido phone....
That number appears to be the From United States number. Can it also be called From elsewhere Abroad free of charges?
In addition, I replied to a similar post here regarding the same issue. As queried in that post, would receiving a call from Fido also be free from charges since the system apparently also requires a call-back?
As also mentioned in that post, even if calling those numbers or receiving a call from Fido do not incur Fido Roam charges, the device settings to allow calling and/or receiving calls (ie disabling Airplane mode) could potentially allow the device use unintentional data and incur roaming charges. Would there be any concessions for that potential data usage while contacting Fido or waiting for a call-back?
Clarification would be appreciated as it could be a genuine concern for users of certain devices.
Cheers
Hello @Mroutlander,
Did you activate it online through self serve? If so you should have not been charge the fee, if you set it up any other way then you would be charged that fee.
You can contact customer service directly and see what they can do hopefully they would credit you back that fee but you would need to contact them directly and discuss that.
Hello again,
I replied to your other post here. As mentioned in that post, your line would remain active until you actually cancel your services. Unfortuately, as mentioned in the post below, Fido does not offer customer support via email. In addition, as far as I am aware, cancellations can only be done by calling them:
You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...
~taken from Terms of Service; section 2e
You may need to call customer service in order to cancel services. As queried in my other post, had you tried to call their From Abroad phone number? The toll-free numbers would not work outside of North America.
Hope this helps 😀
Cheers
Hi @SaucyJack 
This is certainly not how we want you to feel about us, or how we wish for your experience to go!
If you have unresolved concerns, you can follow the steps outlined here for further assistance.
Hope this helps.
Hello SaucyJack,
Welcome to the community!
Thank you for your comment. You should note, though, that these forums are community-driven and not intended as a venue for customer services. Many of us guys don't work for Fido. We are fellow customers.
Cheers
Hi there,
It's important to note that the Community is not a regular servicing channel, as it is a forum meant for all customers to help each other while posting their requests in public.
If you'd like to discuss this further, you would need to reach out through any of the methods listed here.
