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How do I email Fido (what is the support email address)?

johnv69
I'm a participant level 3
I'm a participant level 3

Hi,

I am looking to email Fido Support, but have not found the email address on their website.  Anyone know the

Fido support email address?

 

Thanks.

 

 

***Edited to add labels***

26 REPLIES 26

kabongo
I'm a participant level 1
I'm a participant level 1

I already called to stop with your. Your Internet modem was sent back a mounth ago. I'm supprised to receive your new bill.? Howcome?

 

deb11
I'm a participant level 1
I'm a participant level 1

Hi Fido,

For this acct no 7802XXXXX, 34$ was charged for long distance call to USA. I was not aware of that and requestec fido to waive that but they are saying they can not. I have been with Fido for last 6 years and right now Fido is not helping me. I spoke with your customer care executives through Chats and phone calls but answer is same. Could you guys help me?

Hey @deb11 Smiley 

 

Sorry to hear about the extra charges on your bill.

 

It's important to note that the Community is not a regular servicing channel, as it is a forum meant for all customers to help each other while posting their requests in public.

 

If you'd like to discuss this further, you would need to reach out through any of the methods listed here



Hello Deb11,

 

  Welcome to the community!

 

  Sorry to hear you've incurred unexpected long-distance charges to the US. It is unfortunate you were not aware the call was to a US phone number. Unfortunately, the call was made and even though you didn't realise the call was to the  US, it would have incurred long-distance charges. Unfortunately, I don't think they will be able to reverse charges for a call you actually made. For future calls, you can verify numbers are Canadian by ensuring they have Canadian area codes here

 

  You should note Fido does not offer customer service via email. You should also note this forum is community-driven and not intended as a venue for customer services. If you would like to further discuss your situation, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers


6sanan1
I'm a participant level 1
I'm a participant level 1

Hii. I want cancel my order of phone ..what should I do the customer service is not responding.. please help    thanks..

 

Hey @6sanan1, welcome to the community! Alex here.

 

We were very busy during the black Friday weekend so I'm sorry if you were not able to speak with someone in a timely manner. Things should go back to normal now so I would suggest to try contacting our customer service again.

 

Note that we have multiple channels you can use to get in touch with us, see them all here



alkasharma2006
I'm a participant level 1
I'm a participant level 1

I am trying to contact to customer support team since 1 week but not able to. I have already paid June month Bil but it stil shows as ending.

DrRiff
I'm a participant level 1
I'm a participant level 1

Correct, they hide behind automated bots and your important issue of unsatisfactory service or how they shortchanged your data never ever gets resolved for anyone by design.

heyheyfidyo
I'm a participant level 1
I'm a participant level 1

I've been on hold for over half an hour with the Ask Jack service. Perhaps Fido needs to make it possible to contact them?

Hey @heyheyfidyo

 

We are here for our customers! 

 

We are definitely busier these days, but we will always get back to you on Facebook/twitter. The good thing about Social Media channels is that you can respond at your convenience and we'll always continue from where we left off.

 

 

We do not provide support vie email. Were you able to get in touch with a rep after all?



Marksubaru
I'm a participant level 1
I'm a participant level 1

I do not have teitter or facebook. Cannot get a hold by phone so how do i email and contact you???

jzaero
I'm a participant level 2
I'm a participant level 2

I'm on my vacation and I'm trying to reach fido for about a week now. Calls to customer service get connected, many calls had a few mins or less than 10 mins wait time, then it wont connect to a real person. It goes on for 30-40mins.

 

No response to my query on FB messenger yet. 

 

I think email support SHOULD be added. 

NoWifi
I'm a contributor level 1
I'm a contributor level 1

Indeed, with on hold times exceeding one hour Fido ought to be offering time efficient email support. Obviously Fido did in the past as we see when clicking on the Fido contact link and email is offered as an option.

 

But of course no email address provided. And the link is still there after you presumably flagged it.

 

Bring back email support!

JSeb
I'm a participant level 2
I'm a participant level 2

I agree that Fido *should* be offering email support!

 

I don't have Facebook nor Twitter accounts, and I don't see why I should get any of those just to be able to contact my mobile provider for support.  Please note that I also tried live Chat from my Windows desktop and it did not work either.

 

So right now, I'm not very pleased with the level of support provided by Fido!

 

Regards,

 

JSeb.

FidoPierre
Former Moderator
Former Moderator

Hey @JSeb

 

Thank you for taking the time and sharing this with us. I understand where you're coming from and you are correct that you shouldn't have to open new accounts just to get in touch with us.

 

That being said, we no longer offer email servicing. Are you getting an error message when you try to connect to the live chat? Have you tried deleting the cookies and clearing the cache of your browser? You'll also need to be logged into My Account to get connected through live chat. 

 

Last but definitely not least, you can also always rely on the peer-to-peer support and your friendly Community moderators for help right from here! Very_Happy 



STBusa
I'm a participant level 1
I'm a participant level 1

LOL... what Internet provider doesn't have email support? Are you unable to set up an email server? 

Hey @STBusa Smiley

 

There are tons of ways to contact us! 

 

Home Internet tech support is actually available 24/7 via Live Chat or over the phone.

 

We also offer customer service on all platforms listed here.

 

Hope this helps! 



FidoAlyson
Former Moderator
Former Moderator

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

 

If you think another member of the Community can help, don't hesitate to post your question on the forum as well!

Cheers Smiley



samuri
I'm a participant level 1
I'm a participant level 1
 
 
My cost per line is averaging $150 per cycle. The cost was promised to be $75. I'm being billed for data top up after phoning in and cancelling this added cost. Device protection is being billed to my account even after I've been informed I'm no longer eligible for this service. Long distance charges when I have unlimited plans for both phone lines. 
My phone bill should not be higher then my rent. This is absolute robbery. I've been beat up and mugged by my phone company. 
Fido has actually ruined Christmas holidays for me and my family. 
I will not pay this ginormous bill and I will sign up with a phone company who who values on saving thier customers money. I shouldn't have to scrutinize my bill every month because of a unhonest phone company. I don't have time for this b.s. thanks for ripping me off Fido. Happy holidays my **bleep**.
 
 

Hello @samuri and welcome to the Community. 


I'm sorry to learn that you had that experience, giving good customer service is important for us.

 

We would be happy to go over your account to see what's going on. For future reference, you can talk to a representative through our other channels here.

 

I'm sending you a PM to get this looked into. Talk to you soon Smiley