How do I email Fido (what is the support email address)?

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I'm a Participant Level 3 johnv69
I'm a Participant Level 3

How do I email Fido (what is the support email address)?

Hi,

I am looking to email Fido Support, but have not found the email address on their website.  Anyone know the

Fido support email address?

 

Thanks.

 

 

***Edited to add labels***

Accepted Solution

Re: How do I email Fido (what is the support email address)?

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

 

If you think another member of the Community can help, don't hesitate to post your question on the forum as well!

Cheers Smiley

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Former Moderator FidoAlyson
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Solution

Re: How do I email Fido (what is the support email address)?

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

 

If you think another member of the Community can help, don't hesitate to post your question on the forum as well!

Cheers Smiley



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I'm a Participant Level 3 poutine666
I'm a Participant Level 3

Re: How do I email Fido (what is the support email address)?

FidoAlyson wrote:

>>>>

Hi @johnv69 

We do not offer email servicing but you can contact us through Private Message on Facebook or Twitter

>>>>

 

 

Current (Nov. 2, 2017) text on Fido website:

 

>>>

Contact Us

Hit us up through Live Chat, over the phone, via email or in store.

>>>

 

 

 

 

 

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Moderator
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Re: How do I email Fido (what is the support email address)?

Hey @poutine666, thanks for posting Smiley


Can you please confirm where exactly you see that on Fido.ca?

 

Let us know and we'll look into it asap! 

 

 



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I'm a Participant Level 3 poutine666
I'm a Participant Level 3

Re: How do I email Fido (what is the support email address)?

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Former Moderator FidoSamantha
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Re: How do I email Fido (what is the support email address)?

I'll flag it asap - it shouldn't be there. 

 

Thanks for confirming @poutine666!



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I'm a Participant Level 3 poutine666
I'm a Participant Level 3

Re: How do I email Fido (what is the support email address)?

Ok. But for the record, I think Fido should offer email support. It may not be the trendiest text-based communication method right now, but it's hard to beat for simplicity and having automatic record-keeping. 

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Former Moderator FidoSamantha
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Re: How do I email Fido (what is the support email address)?

Thanks for the suggestion @poutine666 Smiley We'll for sure pass that along! 



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I'm a Participant Level 1 Marksubaru
I'm a Participant Level 1

Re: How do I email Fido (what is the support email address)?

I do not have teitter or facebook. Cannot get a hold by phone so how do i email and contact you???

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I'm a Participant Level 2 jzaero
I'm a Participant Level 2

Re: How do I email Fido (what is the support email address)?

I'm on my vacation and I'm trying to reach fido for about a week now. Calls to customer service get connected, many calls had a few mins or less than 10 mins wait time, then it wont connect to a real person. It goes on for 30-40mins.

 

No response to my query on FB messenger yet. 

 

I think email support SHOULD be added. 

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