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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23588 Views
  • 0 replies
  • 8 likes

just switched to fido

registered for direct withdrawal but my number was still being ported over.  will FIDO recognize withdrawing payments on the new number being ported over?

BH15 by I'm a participant level 1
  • 115 Views
  • 1 replies
  • 0 likes

Resolved! Choose to NOT to receive voicemails

As it has been discussed in the community that there are too many spam robot calls nowadays. And Fido seems unable to provide a satisfying solution. Fine. How about solving the case that robot calls end up in the voicemail? Ironically, even I immedia...

peteve by I'm a participant level 1
  • 2211 Views
  • 3 replies
  • 1 likes

SIM Card swap/Account protection and MFA

Hello,  I search my Fido account and cannot find SIM Swap / Account Takeover protection.  When will Fido offer this? All the major USA carriers offer this protection. My company's cyber security department just sent out a mandate that all phones must...

sunjammer by I'm a participant level 1
  • 200 Views
  • 2 replies
  • 0 likes

Attention Upper Management!!

Fido has to be the worst company I have every had the displeasure of dealing with. Representatives are beyond imcompetent, especially a supervisor who goes by "Gill" (no last name given); specifically in regards to call issue #I2041053849 that occure...

iphone2 by I'm a participant level 1
  • 1152 Views
  • 6 replies
  • 0 likes