General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Fraud? Sent an iPhone 15 pro but didn’t order one?

Has anyone else received a promotional call from someone claiming to be Fido/Rogers rep indicating you can get 40% off on all your lines?  When you agree, they tell you that their system is down and to ignore any emails and to look for documents comi...

Linda32 by I'm a participant level 2
  • 484 Views
  • 8 replies
  • 1 likes

Username change

Why the change in the username? I had no problems before and now I can't use my username or make a payment. Very poor. Thinking about another provider.

gm13 by I'm a participant level 1
  • 99 Views
  • 1 replies
  • 0 likes

Terrible customer service from Fido

Hi all, Hopping to get some help here since I have no idea what else to do! My partner and I cancelled our services with Fido Mobile on the 16th of December. Since we’ve only used one week, we were entitled to a partial refund. We asked Fido how that...

jjmaia by I'm a participant level 2
  • 154 Views
  • 3 replies
  • 0 likes

Resolved! Waste of time contacting Customer Support!!!!!!!!!

Contacted Customer Support about not getting my bills a couple of times!!!  They have charged me late fees and they won't budge.   I have asked them numerous times to please text me about the bill.   I have also explained to them about my texts not g...

Rosie15 by I'm a participant level 1
  • 263 Views
  • 4 replies
  • 0 likes

FORMAL COMPLAINT

Does anyone know how to file a formal complaint  to Fido higher authority,  not to customer service representative?I have wasted many hours with customer service along with being forwarded to supervisor over the phone and my issue has not been resolv...

deep123 by I'm a contributor level 1
  • 1201 Views
  • 3 replies
  • 0 likes