General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24040 Views
  • 0 replies
  • 8 likes

SIM Card swap/Account protection and MFA

Hello,  I search my Fido account and cannot find SIM Swap / Account Takeover protection.  When will Fido offer this? All the major USA carriers offer this protection. My company's cyber security department just sent out a mandate that all phones must...

sunjammer by I'm a participant level 1
  • 853 Views
  • 2 replies
  • 0 likes

Attention Upper Management!!

Fido has to be the worst company I have every had the displeasure of dealing with. Representatives are beyond imcompetent, especially a supervisor who goes by "Gill" (no last name given); specifically in regards to call issue #I2041053849 that occure...

iphone2 by I'm a participant level 1
  • 2588 Views
  • 6 replies
  • 0 likes

Fido sent my bill to collections without any notice

Fido has been overcharging on each of my bills and earlier this year in the month of Jan I tried to figure out why was I over changed and that led to a delay on the payment of that month. It's no strange news to us that their customer service is horr...

ana-d by I'm a participant level 1
  • 466 Views
  • 1 replies
  • 0 likes

Resolved! Change plan

I was using 20GB plan but three days ago I changed my plan to 70GB but only ggave me 50 GB , what should i do now ? 

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awaisGill by I'm a participant level 1
  • 874 Views
  • 1 replies
  • 0 likes