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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Not getting all MFA codes, and most sms from contacts

Have same number since 2008. Sms worked fine until 2018. Back then only certain contacts didn't work but now it's nearly all of them. Plus I don't get the MFA codes from my bank, Canada revenue agency and even from my Google account, yet I have a Goo...

HeidiB by I'm a participant level 2
  • 640 Views
  • 1 replies
  • 0 likes

Misleading prices from Fido rep

I received a text message from a Fido representative at 618 Sheppard Ave W, Toronto saying that I was eligable for an upgrade.  I responded saying i was interested in an iphone 15 pro. He responded saying the price would be $25/ month as long as we r...

sleeman24 by I'm a participant level 1
  • 458 Views
  • 1 replies
  • 0 likes

Really pissed off at the service

I had called in October 2023 to get my account cancelled. Fido did not process the request and kept charging until January 2024. Then I called in January 2024, they said they cannot see any request for cancelling the account. After a few couple of ho...

anshuldubey by I'm a participant level 1
  • 398 Views
  • 1 replies
  • 0 likes

HOLD TIMES ARE RIDICULOUS!!!!!

I've been on hold for over an hour and a half - this is insane!  Who is running this company and why do they think this is at all acceptable?  Horrible, Horrible Company!!

Unjustified Balance on Account

Hi Fido representative,I am reaching out to address the matter of the outstanding balance on my account and to work towards a resolution. Below, I have outlined key points that I believe are crucial for our discussion:Acquired Fido SIM on August 18, ...

Simran18 by I'm a participant level 1
  • 426 Views
  • 1 replies
  • 0 likes