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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Email problem with VPN

I am using the VPN IPVanish with wireguard protocol. When I connect to the internet using the VPN I cannot send mail. Reciving mail is fine. When I turn off the VPN email can send and receive fine. Can anyone explain why I cannot send email through t...

baywop by I'm a Participant Level 1
  • 81 Views
  • 1 replies
  • 0 likes

Ridiculous Winback department and customer service

I was a Fido customer for 5 years and it's my first phone service company I've ever used. No promotion and 3 times services break down of entire Canada. Life's not easy for these days with paying extremely high phone bills. So I decided ask for disco...

ScottShen by I'm a Participant Level 2
  • 96 Views
  • 1 replies
  • 0 likes

Resolved! Charged $400 for long distance calls

I am 80 years old and my wife and I have cell phone for emergencies. I was charged $400 in long distance calls made to Antigua, Morocco, Guatemala and the Dominican Republic that I did not make.  We have never called those countries and we certainly ...

ms40 by I'm a Contributor Level 2
  • 5730 Views
  • 28 replies
  • 3 likes

Resolved! Is 833-425-2394 a legit Fido number?

I've been getting calls from this number multiple times per day for several days. It always disconnects immediately when I answer. I finally called back and a recording said they fried to each me on behalf of Fido and offered to remove my number, whi...

quarfie by I'm a Participant Level 2
  • 15850 Views
  • 11 replies
  • 0 likes

Where to send a formal notice to Fido?

I'm sending a formal notice to Fido to reclaim a sum after multiple unsuccessful attempts to get assistance from its representatives. I nonetheless cannot seem to find an address where I can mail this formal notice. Could someone tell me if they have...

maweya by I'm a Participant Level 1
  • 65 Views
  • 1 replies
  • 0 likes