OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here. Fido XTRA’s Decathlon Contest (January 5 - 18, 2023) Click here First...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Email problem with VPN
I am using the VPN IPVanish with wireguard protocol. When I connect to the internet using the VPN I cannot send mail. Reciving mail is fine. When I turn off the VPN email can send and receive fine. Can anyone explain why I cannot send email through t...
Ridiculous Winback department and customer service
I was a Fido customer for 5 years and it's my first phone service company I've ever used. No promotion and 3 times services break down of entire Canada. Life's not easy for these days with paying extremely high phone bills. So I decided ask for disco...
Resolved! Charged $400 for long distance calls
I am 80 years old and my wife and I have cell phone for emergencies. I was charged $400 in long distance calls made to Antigua, Morocco, Guatemala and the Dominican Republic that I did not make. We have never called those countries and we certainly ...
Resolved! Is 833-425-2394 a legit Fido number?
I've been getting calls from this number multiple times per day for several days. It always disconnects immediately when I answer. I finally called back and a recording said they fried to each me on behalf of Fido and offered to remove my number, whi...
Where to send a formal notice to Fido?
I'm sending a formal notice to Fido to reclaim a sum after multiple unsuccessful attempts to get assistance from its representatives. I nonetheless cannot seem to find an address where I can mail this formal notice. Could someone tell me if they have...
