Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Double billing for phone calls
I received a double bill from Fido. I was paying 2 mobile charges to my existing account. We have separated our account to pay for each charge with different credits. So a new account has been created.The mobile charge was charged from January 1st to...
charged extra for international calls
i got charged $464 per month so international calls. i had a plan of $55 per month which includes 1000 min. international. i was not informed that they are not providing this deal deal anymore and got charged $410 extra for one month
Resolved! Phone Being Sent to Wrong Address
Hi there, I just ordered a new phone for the Black Friday sale and it's being shipped to my old address as I just moved. I called customer service and they told me that they can't modify the shipping address until the phone has actually shipped and I...
Great service
customer service was able to helped me with my concern, and what amazes me he was able to offer a better deal out of my current plan
Resolved! Reactivate temporary Fido Mobile service from Abroad
Hi, I am currently abroad and would like to reactivate my existing temporary suspension plan. Support at the earliest would be much helpful! Is there any way I could contact Fido customer care directly from abroad? Thank you for your help. Best,Akank...
