Possible to port old number to new unlocked phone with new SIM card?

Possible to port old number to new unlocked phone with new SIM card?

Possible to port old number to new unlocked phone with new SIM card?

SOLVED
lessmiserable
I'm a Contributor Level 2

Possible to port old number to new unlocked phone with new SIM card?

Hi there,

My current phone threatens to die on me any time, so I went to get a newer unlocked one which only nano sim cards could fit, which means I need to purchase a new sim card too.

 

My concern is can I keep my existing number and does my existing balance of talk time (prepaid) transfer over or do I have to start from scratch?

 

And if that's possible, can I do it myself online or over the phone with a staff member, or do I have to visit a store (is that possible given the current lockdown situation?)

 

Please kindly advise. Thank you!

Accepted Solution

Re: Possible to port old number to new unlocked phone with new SIM card?

Solved by MVP MVP

Hey, @lessmiserable a fee to update the SIM card? In your case no, but you will have to purchase the new SIM card.

View solution in context
4 REPLIES 4
lessmiserable
I'm a Contributor Level 2

Thank you for the clarification. One more question though if you don't mind - does that mean there's going to be a fee?

Hey, @lessmiserable a fee to update the SIM card? In your case no, but you will have to purchase the new SIM card.



lessmiserable
I'm a Contributor Level 2

Thank you!

KAPABLE-K
MVP

Hello @lessmiserable,

 

You will not lose your phone number or balance if you are updating your SIM card, with that being said you will need to contact customer service or visit a Fido store with two pieces of ID to update the SIM card for the pre-paid line as there is no way to do it through self-serve.