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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
'Service' is a strong word
I contacted multiple people through the Ask Jack feature about a device I upgraded (from a Fido text) and there were so many issues with my order, I may not stay with Fido once this contract is up.When I placed the order, I was told I could contact s...
Costumer Service Complaint
I complain FIDO did these:- Problems With Bill (Account not set up correctly, Call from collections or mark on credit report, Requested changes to plan not made as promised by customer service representative, Unfair billing policies etc.)- Problems W...
i didn’t get new deals
helloI have been a fido customer for almost 4 years and i referred more then 5 people to become fido customers. 3 of them are currently in my account, who are my wife and 2 sisters in law.the problem is every single time all of them get better offers...
Facebook notification sound level
I have a Samsung A71. Does anyone know how to lower the volume of the notification sounds for Facebook or Facebook messenger? They are extremely loud and they are not affected by the volume levels on the phone. I can turn the sounds off, but i want...
Customer Service should be client centric
Why is it that every time you call Fido CSC you're intimidated?I feel like in the '90s with the training CSR's are getting. Yes. I see the trend of moving to AI but please, take it slowly, customers need service, not frustration.Nor sure if any are f...
