Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Record your call with Fido rep's
Since I arrived Canada I was dealing with Fido which had an outstanding service level even on the world scale, even when there was small issues it was solved professionally by fido customer service..But recently I had bad experience with Fido, where ...
Online purchase, keeps asking to enter security code after entering it
Fido online purchase keeps asking that I enter a valid security code after entred the same three digit code ?
Contact office of the president
I've been trying to contact the office to the President. I was told the billing would be resolved and spoken with Mangement and nothing has been done. I've called in numerous times and was told management would return the call and I have not receive...
Resolved! Great service
The last 8 weeks I asked for help several times with nothing resolved. Today I spoke to a gentleman on the Fido online chat, his name was Raymond. He solved my issue within 20 minutes of the conversation with no trouble. I now have no issues with Fi...
Disappointed with Fido customer service
I am extremely disappointed with Fido customer service ... I had ordered an iphone XS MAX on May 30th and after a few days of not receiving any news, I called your customer service. I was told by an employee on the phone that my ordered went through ...
