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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! 855$ bill for one month
Worst experience with fido i used to call US i had long distance 1000 Minutes still they sent me bill of $855 i am trying to call they they are unavailable
Resolved! fido not honoring discount I signed up for
Moved to fido back in December on a $45.00 plan with $10.00 off for 24 months. A few days later there was an add a line offer on my fido account for a $45.00 plan with 7 gb, also with $10.00 off for 24 months. So I signed up online for my grandaughte...
Resolved! New sim card (prepaid)
Hello, I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan. I went to a Fido Store to buy a new ...
Resolved! SetUp Fee not waived and Double Charged for service | 4GB Data Only Plan
Dear Fido support, hope you are all keeping well. I signed up for a new line for the 4GB Data Only Plan (on December 24, 2020) and I have a screenshot of it showing that my monthly bill would be $11.30 (tax incl.) and that the Setup Service Fee was w...
Resolved! “WANG" not allowed as a valid last name
Hi there, I recently moved my service from Rogers to Fido. I am puzzled to find out that "WANG" is somehow not accepted as a valid last name for call display. WAN or WANGG would work. I tried a couple solution specialists and they also couldn't tel...
