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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24055 Views
  • 0 replies
  • 8 likes

Resolved! Payments and bill cycle

I got my sim activated on 20 March 2021, my plan is at 45$/ month.  So when do i have to pay the bill ? On 31 march or the bill cycle will count from 20th of every month.. Also do new sim for 1st time users are chargeable? I am confused regarding thi...

Updating account while outside Canada

I am out of Canada right now not sure for how long and looking to change my plan from postpaid to prepaid for both my lines is there any way I can get in touch with fido internationally.

Nav43 by I'm a participant level 1
  • 918 Views
  • 1 replies
  • 0 likes

Resolved! Charged for plan in advance

WHen I decide to get Fido and applied by phone,then I have received simcard on March 11th and not been used yet but on the 16th, 5 days later before I have putting in the sim on my phone, I have been charged for full month fee of $50 dollars. I was t...

AL7789272239 by I'm a participant level 2
  • 2040 Views
  • 3 replies
  • 0 likes

Order fell into the crack

I've placed an order with fido to add a line and device on Mar 7th, 2021. The sales representative told me I could expect to receive the order on March 10th. That did not happen. It's ok, as I understand there might be some delay.  I called fido back...

yourkeeper by I'm a participant level 1
  • 746 Views
  • 1 replies
  • 0 likes