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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24281 Views
  • 0 replies
  • 8 likes

One day credit

The one day credit from April must be hidden. There is no credit on my bill

BJN1 by I'm a participant level 1
  • 1117 Views
  • 1 replies
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No upgrades offered current phone not working efficiently

I have been with fido 29 years. I pay 4 phones. Yet, my phone does not work efficiently or effectively.  Freezes, internet horrible,  speed slow. I need an upgrade for my phones. At no cost under 2 year extended contract. Why is this so difficult wit...

Brigitta by I'm a contributor level 2
  • 2166 Views
  • 5 replies
  • 0 likes

Resolved! Fido mobile internet never shows 4g ?

I have been living in mississauga(square one/cooksville area- ZIP CODE L5B 3Z2). I have been using Fido since 2018.I hardly get 4g internet in my phone. Mostly it shows H/H+ and often switches to 3g. The speedtest results show download/upload speed o...

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R63 by I'm a participant level 2
  • 2715 Views
  • 2 replies
  • 0 likes

Resolved! Questionable billing charges

Hello:I've just had my Fido service terminated because of over due bill payment.  I made a credit card payment for $103.69 on 11 April.  This should have brought my account up to date.  Wfy has my service been terminated?

BillBard by I'm a participant level 2
  • 1610 Views
  • 2 replies
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Bill problem

I got a bill from fido. It charge me 167 dallas. My plan is 30 dallas per month. I looked at details and it says i tolk to someone 414 minutes oneday which is i never did. I 've use fido more then 10 years and i never use phone that much. I also chec...

susia426 by I'm a visitor
  • 965 Views
  • 1 replies
  • 0 likes