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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cancellation via Web Chat
What's the success rate on cancelling a line via the web chat?I've gone thru 3 web chats, and the line is still active - and there is no chat being emailed to my email to prove that the request was processed tho the agents confirmed the cancellation ...
Resolved! Fido Roam Notification - Never Left Canada
"Hi, it's Fido: Welcome to the U.S.! You've got Fido Roam with your plan. So go ahead and use your data, talk and text from your plan in the U.S. for just $7/day (+ taxes). You will only be charged this daily fee up to a maximum of 15 days per billin...
Jack is not around so no one to ask
the chatline is not functioning. Jack gone fishing, no one's there.Need help, what to do?Holding on phone for hours?
Escalate a complaint about offer
need to file a complaint in regards to being promised a promotional plan and now im being refused the plan . notes are on account and was aprroved. but everybdy i talk to gives me a different reply and trying to get a hold of the orginal agent is imp...
A bit disappointed
Hello Fido I'm a bit disappointed. I was offered a $10 discount on my IPhone 12 subsidy of my certified pre-owned IPhone 12 128gb by a Fido agent. Then when I talked to Client retentions said this offer could not be made to me, nor could it be combi...
