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No upgrades offered current phone not working efficiently

Brigitta
I'm a Contributor Level 2
I'm a Contributor Level 2

I have been with fido 29 years. I pay 4 phones. Yet, my phone does not work efficiently or effectively.  Freezes, internet horrible,  speed slow. I need an upgrade for my phones. At no cost under 2 year extended contract. Why is this so difficult with a loyal and long time customer 

5 REPLIES 5

Brigitta
I'm a Contributor Level 2
I'm a Contributor Level 2

I require charger for new s21, buds as promised and 120 dollars off on new phone and contract renewal. 

 

 

Hey Brigitta,

 

If you need help with your account, please contact us through these channels and we'd be happy to help you. 



Brigitta
I'm a Contributor Level 2
I'm a Contributor Level 2

No absolutely not resolved 

 

Raymond321
I'm a Contributor Level 1
I'm a Contributor Level 1

They will probably give you an exclusive offer, and then tell you the phone is on back order won't be available for a while. And then they tell you sorry. 

For that you will have to just suck it up. 

FidoClaudia
Moderator
Moderator

Hey @Brigitta

 

We replied to your other post.