No upgrades offered current phone not working efficiently

[Brigitta]

I have been with fido 29 years. I pay 4 phones. Yet, my phone does not work efficiently or effectively.  Freezes, internet horrible,  speed slow. I need an upgrade for my phones. At no cost under 2 year extended contract. Why is this so difficult with a loyal and long time customer 

[Brigitta]

I require charger for new s21, buds as promised and 120 dollars off on new phone and contract renewal. 

[FidoSaira]

Hey Brigitta,

If you need help with your account, please contact us through these channels and we'd be happy to help you. 

[Brigitta]

No absolutely not resolved 

[Raymond321]

They will probably give you an exclusive offer, and then tell you the phone is on back order won't be available for a while. And then they tell you sorry. 

For that you will have to just suck it up. 

[FidoClaudia]

Hey @Brigitta, 

We replied to your other post.