Hello Smellor15,
Welcome to the community!
Sorry to hear of your situation. Have you had a chance to view the detailed billing? You should be able to view the additional charges in those details. You should be able view those details via your My Account --> View & Manage Bill. From there, you should be able to Save and/or Print a PDF copy of your bill. Alternatively, you should also be able to access those call details by clicking on Usage summary.
You should note the forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor know what might have been previously discussed. As far as I am aware, though, Fido services are no longer under a Term contract. Since they switched from their subsidised plans (included cost of devices) to the Payment Program (separate device financing), I believe services are on a month-to-month basis. If you do have a contract, it would be for financing a device only. Services are charged separately. If you are financing a device you should still be able to change your plan to one in the same category (see here).
I understand you have attempted to contact them, however, if you wished assistance with your matter, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello again,
@Smellor15 wrote:
...I did not expect to pay over $200 a month in excess fees to fido, so I don't really care what the forum is intended for....
Fair enough. However, if you would like assistance with your matter, you will have to contact customer service. If all you wish is to share your story, then by all means.
@Smellor15 wrote:
...., you said; "you should also be able to access those call details by clicking on Usage summary."
Alternatively, my usage summary does infact NOT detail my conversations with fido employees as that's against their privacy policy for employees. So that is not a fact you spoke, but a lie....
My mentioning of the usage summary on your bills was to see a possible cause for those charges (ie long-distance charges, roaming charges, late fees, etc). You complained about extra fees. I offered a means to view those extra fees. No where was that statement intended to imply you could view your actual conversations with Fido. So no, not a lie.
@Smellor15 wrote:
.... Should a human employee not be able to tell me my financing options, as I am a loyal customer?....
Are you referring to financing all of your payments? My statement was specificially with regards to financing a device with Fido's Payment Program. If you have a contract for a device, I'm not sure they can re-finance a device, though. If you are financing a device, you should be able to change your plan to one in the same category. However, that is not the same as providing financing options for your payments.
If you're unable to make full payment on the bill, you might consider trying to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations department. It should also be mentioned that any arrangement would be at the discretion of the credit operations team.
I'm glad to hear you've reached out to them via social media. Otherwise, you would need to contact them again.
Cheers
Hey @Franco67,
We're sorry to learn your experience hasn't been positive. Rest assured, this is not what we want!
How did you cancel your service?
I would encourage you to reach out to us so we can review your account together to ensure the account was indeed canceled. It's also good to know that past due balances can result in collection activities on your account.
