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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23670 Views
  • 0 replies
  • 8 likes

Change in Billing

Hi I am in 2 year plan with Fido. I was under the impression that the discount provided on my plan is for 2 years of contract but Fido increased the charges back to normal plan amount. Under any contract, the amount stays same. Please let me know whe...

chchandrika by I'm a participant level 1
  • 597 Views
  • 1 replies
  • 0 likes

Resolved! My sms is not working

So I got the new I phone today and I have switched from bell to Fido . I can't receive any texts though. Apple support says to contact Fido but Fido's customer support is now closed. I can receive calls and I can send texts , but I don't receive the ...

Michael1313 by I'm a participant level 1
  • 1127 Views
  • 1 replies
  • 0 likes

Fido vs the Competitors

Fido has done a great job in retaining its customers by offering them tailored deals which promotes a win-win situation. The Fido Xtras are gret perks and it provides new customers a great platform to join Fido.

Sumit1 by I'm a participant level 2
  • 1723 Views
  • 2 replies
  • 6 likes

Resolved! Appels et texto sans données

Forfait appels et texto illimités avt...et dans leur forfait il y a imagerie et vidéo . Comment envoyer photos et vidéos si je ne paye pas de données car il y a un message qui me dit d'activer tout ça avant de pouvoir envoyer une photo...Alors faut p...

Lili24 by I'm a participant level 1
  • 677 Views
  • 1 replies
  • 0 likes

I am terribly disappointed in FIDO

I have been a long time Fido customer going back almost 5 years. In early Feb 2021 I decided to switch carriers after I noticed that Fido's customer service was starting to wane. I found the  customer service people to be careless and always promisin...

Al030621 by I'm a participant level 1
  • 649 Views
  • 1 replies
  • 0 likes