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Wifi Calling

tommy44
I'm a Participant Level 3
I'm a Participant Level 3

Have a new lg g5 that i just purchased from costco, specifically for the wifi calling. Seems, sometimes it is enabled, and sometimes not? Bought this phone specifically for this feature, as we have a weak cellular connection where we live. When it works, it seems good, but most times it is not connected.

Any help would be appreciated.

 

Thanks

linz

 

30 REPLIES 30

AlwaysHappy
I'm a Participant Level 1
I'm a Participant Level 1

 Wifi calling not working on my unlocked OnePlus 5t mobile.

Please help.

Hello AlwaysHappy,

 

  Welcome to the community!

 

  While Fido has recently allowed some grey-market non-Fido phones (Samsung Galaxy devices newer than S8, some LG devices) access to certain features (ie Wifi-calling and voLTE), Fido does not support those features on devices which are not offered by Fido. The reason is that devices from other manufacturers (ie OnePlus, Asus, Xiaomi, etc) have not been tested on the networks. You can view the list of supported devices here. Unfortunately, your phone is not a supported device.

 

Not what you wanted to hear, but hope this helps 😀

 

Cheers

 


rem123
I'm a Contributor Level 1
I'm a Contributor Level 1

Mine is a supported device S-20 and it doesn't work either. 
 "Looks like your device isn't eligible for Wi-Fi calling"  - Fido is not allowing it

Hello Rem123,

 

  Welcome to the community!

 

  I understand the Samsung S20 might be capable of Wifi-calling. However, which variant of the device do you have?

 

  Samsung makes their devices with slight variations depending on the region they are intended on being used. Some of those differences might include differing bands/frequencies and/or different chipsets, etc. To differentiate the different versions, or variants, Samsung adds a specific letter to the end of the model version to designate the region. For example, the Canadian variant is SM-G981W while the US variant is SM-G981U (see here).

 

  Generally, devices not purchased nor available from Fido won't likely be supported for certain functions, like voLTE and Wifi-calling . However, Fido has allowed certain grey-market (ie Canadian version of devices carried by Fido but purchased elsewhere; SM-G981W) to use the service. If you have a different variant, it would not be available from Fido.

 

  Unfortunately, if your model is not the Canadian variant (SM-G981W), it would not be considered grey-market even though it is a Galaxy S20. If that is the case, it's likely you won't be able to access those features with your phone.

 

Hope this helps 😀

 

Cheers

 

 


rem123
I'm a Contributor Level 1
I'm a Contributor Level 1

I have the variant - how do I get Fido to turn on WiFi calling?

rem123
I'm a Contributor Level 1
I'm a Contributor Level 1

"Current Hold time 3 hours... please wait while we transfer your call"

 

HakimDewani
I'm a Participant Level 3
I'm a Participant Level 3

Hello I have a unlocked Samsung galaxy s8+ and I had gotten wifi calling to work. But due to a issue with my phone I had to do a factory reset. When I set up my phone again and tried setting up wifi calling again, it said that the phone is not eligible for wifi calling. What is the reason for that. I had contacted fido through facebook messenger, but they couldn't do anything.  Please help 

 

thank you, 

Hakim

HETAL1
I'm a Participant Level 1
I'm a Participant Level 1
Click here
my phone does not work wifi calling 

Hello @HETAL1,

 

Welcome to the community! 

 

You can view our instructions on how to activate Wi-Fi calling here.

 

Hope this helps!

 

-FidoAnthonyZ

 

 



Hello HakimDewani,

 

  Welcome to the community!

 

  You note your S8+ is unlocked. I assume that means you did not purchase it from Fido. Unfortuntately, as far as I am aware, voLTE and Wifi-calling are not available on android devices not purchased from Fido (see here).

 

Hope this helps Smiley Happy

 

Cheers

 


murmur
I'm a Contributor Level 1
I'm a Contributor Level 1

This is unfair..Fido store did not have the phone I wanted. So..now my option is to find a carrier who has wifi calling with existing phone?

Hey @murmur,

 

We don't want to see you leave Sad

 

What model were you looking for?  We can have a look at your options, just let us know and we'll PM you!

 

 



murmur
I'm a Contributor Level 1
I'm a Contributor Level 1

I was looking for samsung Note 9 and bought one at Best Buy, as recommended by the Fido store I normally deal with. I didn't realize I couldn't activate wifi calling if I bought my phone elsewhere. I do have a better connection with the new phone if I am close to the wifi, but not everywhere in the condo.

Hey @murmur


You had a chance to try to add Wi-FI calling following the instructions here

 

There's that section that says ( How do I enable Wi-Fi Calling on my Samsung device?)

 

Let me know how it goes on your end.

 



murmur
I'm a Contributor Level 1
I'm a Contributor Level 1

I did try the instructions and because I bought an unocked phone, it is ineligible according to the link about which devices can use it.

@murmur

 

I was in the understanding that this phone you bought from Best Buy was a Fido device.


When it's not a Fido phone, some features might not work.

 

We do appreciate your feedback concerning this and I will make sure to share your situation to the right team.

 



murmur
I'm a Contributor Level 1
I'm a Contributor Level 1

Because of the problems I had in not receiving texts and voice cutting out / calls going straight to voicemail, I did not want to be locked into a Fido phone. I wanted to make sure it worked first. The agent in the Fido store agreed with me.

FidoRanya
Former Moderator
Former Moderator

Thanks for your feedback @murmur

 

We appreciate you taking the time to provide us with these updates. To clarify however, you can purchase a device from Fido and benefit from a 15 days satisfation guarantee to make sure the phone suits your needs.

 

You can check out more details on this here.

 

 



HakimDewani
I'm a Participant Level 3
I'm a Participant Level 3

But I had it working on my phone before I had to reset

 

FidoManuel
Former Moderator
Former Moderator

Hi @tommy44!

 

Welcome to the Community!

The Wi-Fi calling feature will kick-in only when it detects a weak connection to the Fido's network. If the mobile connection is stable, the Wi-Fi calling will not be triggered. 

Hope this clarifies why it's not active sometimes.