Wifi Calling

[tommy44]

Have a new lg g5 that i just purchased from costco, specifically for the wifi calling. Seems, sometimes it is enabled, and sometimes not? Bought this phone specifically for this feature, as we have a weak cellular connection where we live. When it works, it seems good, but most times it is not connected.

Any help would be appreciated.

Thanks

linz

[tommy44]

Yes I did get it figured out. I found that if i put it into airplane mode, then just turn on wifi, it connects after about 5-10 seconds. If i leave it without putting in airplane mode, it doesnt connect as long as there is 1 bar cell connection, and that is sometimes iffy.

Thanks all for the help

[FidoManuel]

Hi @tommy44!

Welcome to the Community!

The Wi-Fi calling feature will kick-in only when it detects a weak connection to the Fido's network. If the mobile connection is stable, the Wi-Fi calling will not be triggered. 

Hope this clarifies why it's not active sometimes. 

[tommy44]

Thanks for the quick response. Under "settings" "networks" "call" there is an option for "wifi preferred" which i have checked. The best reception i get is either 1 or no bars, yet the little phone/wifi icon in the top left doesnt show up. I have found if I put it in airplane mode, then turn on just wifi, the icon pops up after about 10 seconds. Do you think it is a network or phone issue? I am only on the 500/500 plan, so i like to save as much phone time as i can by using the wifi calling.

Thanks for your help

[FidoClaudia]

Hey @tommy44,

Thanks for the detailed info!

First, I'd like to bring a small clarification to how WiFi calling works: the cost of Calls, Texts and MMS are taken from the airtime and messaging buckets in your plan and the internet bucket of your Wi-Fi Network. Therefore, when using WiFi calling, minutes will be deducted out of your plan.

You can learn more here.

Did you try restarting the phone or doing a factory reset?

[FidoNick]

Hey @tommy44!

We never heard back, did you end up getting your wi-fi calling figured out?

Let us know! The info can definitely help others here on the Community

[tommy44 · Accepted solution]

Yes I did get it figured out. I found that if i put it into airplane mode, then just turn on wifi, it connects after about 5-10 seconds. If i leave it without putting in airplane mode, it doesnt connect as long as there is 1 bar cell connection, and that is sometimes iffy.

Thanks all for the help

[FidoNick]

Happy to hear it's working now @tommy44!

[HakimDewani]

Hello I have a unlocked Samsung galaxy s8+ and I had gotten wifi calling to work. But due to a issue with my phone I had to do a factory reset. When I set up my phone again and tried setting up wifi calling again, it said that the phone is not eligible for wifi calling. What is the reason for that. I had contacted fido through facebook messenger, but they couldn't do anything.  Please help 

thank you, 

Hakim

[Cawtau]

Hello HakimDewani,

  Welcome to the community!

  You note your S8+ is unlocked. I assume that means you did not purchase it from Fido. Unfortuntately, as far as I am aware, voLTE and Wifi-calling are not available on android devices not purchased from Fido (see here).

Hope this helps

Cheers

[HakimDewani]

But I had it working on my phone before I had to reset