Hello AlwaysHappy,
Welcome to the community!
While Fido has recently allowed some grey-market non-Fido phones (Samsung Galaxy devices newer than S8, some LG devices) access to certain features (ie Wifi-calling and voLTE), Fido does not support those features on devices which are not offered by Fido. The reason is that devices from other manufacturers (ie OnePlus, Asus, Xiaomi, etc) have not been tested on the networks. You can view the list of supported devices here. Unfortunately, your phone is not a supported device.
Not what you wanted to hear, but hope this helps 😀
Cheers
Hello Jfdw58,
I replied to your other post below.
@jfdw58 wrote:
...OnePlus, Samsung devices are not "grey market" simply because they weren't purchased from a big carrier....
Grey market devices are the same version sold from other sellers, not necessarily from the big carriers. In the Canadian market, Samsung only produces one variant model, designated with the W nomenclature (see below). Fido has generally allowed those devices purchased from elsewhere to use Wifi-calling because they are the same variant as the one they sell.
If your device is dual-SIM, then it is unlikely the Canadian variant and therefore not considered a grey-market device (see here).
Unfortunately, as far as I am aware, OnePlus has not made any arrangements with any of the Canadian carriers to test and support Wifi-calling. Since Fido does not offer any OnePlus devices, none of the OnePlus offerings would be considered a grey-market device.
Hope this helps 😀
Cheers
Hello Rem123,
Welcome to the community!
I understand the Samsung S20 might be capable of Wifi-calling. However, which variant of the device do you have?
Samsung makes their devices with slight variations depending on the region they are intended on being used. Some of those differences might include differing bands/frequencies and/or different chipsets, etc. To differentiate the different versions, or variants, Samsung adds a specific letter to the end of the model version to designate the region. For example, the Canadian variant is SM-G981W while the US variant is SM-G981U (see here).
Generally, devices not purchased nor available from Fido won't likely be supported for certain functions, like voLTE and Wifi-calling . However, Fido has allowed certain grey-market (ie Canadian version of devices carried by Fido but purchased elsewhere; SM-G981W) to use the service. If you have a different variant, it would not be available from Fido.
Unfortunately, if your model is not the Canadian variant (SM-G981W), it would not be considered grey-market even though it is a Galaxy S20. If that is the case, it's likely you won't be able to access those features with your phone.
Hope this helps 😀
Cheers
Hello Jfdw58,
Welcome to the community!
@jfdw58 wrote:
Different frequencies?..
...
Frequencies relate to regular cell calling.
Apologies if you misunderstood my previous post. I was not suggesting that Wifi-calling uses different frequencies or cellular signals. I only mentioned the differing frequencies as something the variants might not have in common. I also mentioned different chipsets etc.
@jfdw58 wrote:..
...the only thing that matters is the operating system...
Unfortunately, non-Canadian versions of Samsung devices would not likely be supported for Wifi-calling.
Hope this helps 😀
Cheers
Hey @murmur,
We don't want to see you leave 
What model were you looking for? We can have a look at your options, just let us know and we'll PM you!
