Wifi Calling worked & stopped working

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I'm a Participant Level 2 andre88224
I'm a Participant Level 2

Wifi Calling worked & stopped working

Hi,

 

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

 

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

 

Anyone can help please?

 

 

 

Accepted Solution

Re: Wifi Calling worked & stopped working

Hi there @andre88224

 

Thanks for reaching out!

 

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

 

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

 

I hope this helped in some way 😃 

 

 

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I'm a Participant Level 2 supportlan
I'm a Participant Level 2

Re: Wifi Calling worked & stopped working

Hi

Not a Fido phone but an unlocked iphone 7 Plus from Apple

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Moderator
Moderator

Re: Wifi Calling worked & stopped working

Thanks @supportlan !

 

PM coming your way . 



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Message 12 of 56
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I'm a Participant Level 1 njh
I'm a Participant Level 1

Re: Wifi Calling worked & stopped working

I've been with Fido from the very beginning and there were some very tough times when it looked like Fido wasn't going to make it plus cell service dropout was an issue. But, I hung in there. 

 

I have bought all my phones through Fido but I decided to buy an unlocked one this time through the Apple Store for a few reasons. I live in an area where Fido cell service is pretty much useless and I've complained about this for years but nothing has changed. So, when I heard about WiFi callling it was a promising solution and one I, and folks like me, deserve for our loyalty and for having such bad cell service in our area. 

 

Having a technical background I REFUSE to believe that Fido can only support phones bought from Fido. If their techs have a reasonable skill level they can change the code of the backend to allow for unlocked phones, instread of punishing us. Which is really what this is.

 

Fix this Fido, or put a new tower in the White Rock/South Surrey area. And please, do NOT suggest that my issues with cell service are because of my proximity to the border. I say this, because my Fido service is much better when I'm in Blaine. Explain that one. Or, maybe I've hung in long enough and need to consider another cell provider. 

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Former Moderator FidoManuel
Former Moderator

Re: Wifi Calling worked & stopped working

Thanks for the feedback @njh! I'll forward it to the team in charge of that feature. 

 

Regarding the network, we're always working on getting our network in more places. I see White Rock is fully covered by our network but you're also close to the boarder.

Can you try to disable the roaming on your phone so it doesn't try to bounce from our network to a US network. 

Also disable LTE to see if that makes a difference in reception. 

 

Keep me updated on the results.



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Message 14 of 56
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MVP
MVP

Re: Wifi Calling worked & stopped working

Hello Njh,

 

  Welcome to the community!

 

  I cannot comment regarding Wifi-calling because I am not familiar with that service.

 

  Judging by this screen capture, there are not many cellular towers in the area.

WhiteRock.jpg

Taken from here. I cannot vouch for accuracy.

 

  Cellular reception would vary depending on where you are located in relation the cellular towers. In addition to proximity to the cellular towers, there are many factors which can impede those signals from reaching your phone (ie topograpy, buildings, etc). I only mention it because while the closest tower to Blaine is at 8 Ave, there would be relatively less obstruction from a golf course. That could be the reason why you get better reception in Blaine.

 

  Have you enabled roaming? Depending on your plan, you might be able to access Extended Coverage and connect to the other towers as Fido-EXT. While there should be measures in place to prevent US tower roaming in Canada, you might consider trying to connect to Fido-EXT manually. If you have a compatible plan, there are no additional charges for using extended coverage. However, it may not be a solution for your situation. Extended coverage use is only meant on a temporary basis. If you spend more time on Fido-EXT than you do on Fido, then the service might get blocked.

 

  You suggested Fido/Rogers install a new tower in the area. Are there any restrictions regarding the placement of new cellular towers? In the township of Langley, there is the municipal telecommunications tower policy that requires a vote from residents regarding the placement of certain towers. Sometimes it's not as simple as just putting up a new tower...

 

Hope this helps Smiley

 

Cheers



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I'm a Participant Level 1 Northa60
I'm a Participant Level 1

Re: Wifi Calling worked & stopped working

I have the exact same problem > I have spent countless hours on the phone, on online chat, on FB messenger with Fido and they tell us it's Apple. We live 2 hours by plane away from a city. My husband was down and went to Apple, Apple tells him it's Fido. Needless to say I'm pissed because we live in an area where the cell phone towers are congested and we have very poor service. My wifi calling worked completely fine until that big update, now it doesnt work. My husbands wifi calling works no problem but his phone is not unlocked. 

Has anyone had success in having wifi calling work with their unlocked phone? 

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I'm a Participant Level 2 andre88224
I'm a Participant Level 2

Re: Wifi Calling worked & stopped working

Hi,

 

I still can't turn my wifi calling on. Can someone send me a PM?

 

Thanks

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Moderator
Moderator

Re: Wifi Calling worked & stopped working

Hey @andre88224

 

I am sorry to see you're still experiencing issues with this feature. I'll send you that PM right away so we can check out the details together. 



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I'm a Participant Level 3 VirgilBoy
I'm a Participant Level 3

Re: Wifi Calling worked & stopped working

Suddenly, Wi-Fi Calling has activated on my unlocked iPhone 6 purchased from Apple. I just happened to try testing after the last iOS update, and it seems to be there.

 

Hard to say if Fido changed their system or the update fixed something.

 

BTW, Fido is the only cellular company (in my experience, which includes Rogers and T-Mobile in the US) that does not officialy support Wi-Fi Calling except on phones purchased from them. Lame!!

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I'm a Contributor Level 1 TRoN
I'm a Contributor Level 1

Re: Wifi Calling worked & stopped working

Lame.Yes. I too have an unlocked Samsung Galaxy S7 edge and 5 calls to Fido customer service concerning wifi calling accomplished nothing. There must be a way to fix this. A brand new S7 edge can be purchased for $600 or less right now. Ask Fido how much they want for one.

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