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Enabling Wi-Fi Calling

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Banner-WIFI_Calling.jpg

 

Hey everyone,

 

Here are instructions on how to set up WiFi calling. It's pretty easy, but we included pictures to make it even easier Smiley Wink (click images to enlarge) 

 

Wi-Fi Calling lets you use your phone in all the ways you're used to, but in more places. You can make and receive calls, plus send and receive messages, all over Wi-Fi. It’s perfect for when you have no bars or a weak signal — meaning you can still keep in touch from basements, cottages or wherever else you feel disconnected!

 

Note: Your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly.

 

INSTRUCTIONS

 

iOS  (click "Spoiler")

Spoiler

1. Go to Settings → Phone → Wi-Fi Calling
EN_11.jpg EN_22.png  EN_33.png 

 

2. Toggle Wi-Fi Calling to ON then follow the instructions on the screen if it’s the first time you’re hooking it up.

 

EN_44.png  EN_55.png

 

The status bar will show “WiFi Fido” when Wi-Fi Calling is ready.

 

 

 LG G4 / G5 (click "Spoiler")

Spoiler

1. Open your phone app (the one you use to make calls), select the options/menu button (three dots) at the top corner, and select Call settings 

 

LG Fido English - 3.png

 

2. If you’re already registered for Wi-Fi Calling, move the Wi-Fi Calling toggle switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use. Easy peasy.  

 

LG Fido English - 4.png

 

Or, if it’s your first time enabling Wi-Fi Calling, click on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:

 

3. Click on the link to register for Wi-Fi Calling. 

 

LG Fido English - 5.png

 

4.Enter your phone number and select “Get Verification Code”. You’ll receive a text message with your verification code.

 

LG Fido English - 7.png

 

5. Enter your verification code and press “Submit”.

 

LG Fido English - 10.png

 

6. Accept the Terms and Conditions.

 

LG Fido English - 11.png

 

7. Enter your emergency address and press “Continue”.

 

LG Fido English - 12.png

 

The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete.

 

8. Go back to “Call settings”and then toggle the Wi-Fi Calling switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use. Ta da! 

 

LG Fido English - 20.png

 

 

Samsung S6, S6 Edge, S7 & S7 Edge (click "Spoiler") 

Spoiler

1. Open your phone app (the one you use to make calls), tap on MORE at the top right corner, and then Settings:

 

 

Samsung Fido English - 3.png

 

2. If you’re already registered for Wi-Fi Calling, tap on Wi-Fi Calling at the bottom and then toggle switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use. Easy peasy.  

 

Samsung Fido English - 4.png

 

 

Or, if it’s your first time enabling Wi-Fi Calling, tap on Wi-Fi Calling. This will bring you to the Wi-Fi Calling page, where you can follow the remaining steps:

 

3. Click on the link to register for Wi-Fi Calling. 

 

Samsung Fido English - 5.png

 

4.Enter your phone number and select “Get Verification Code”. You’ll receive a text message with your verification code.

 

LG Fido English - 7.png

 

5. Enter your verification code and press “Submit”.

 

LG Fido English - 10.png

 

6. Accept the Terms and Conditions.

 

LG Fido English - 11.png

 

7. Enter your emergency address and press “Continue”.

 

LG Fido English - 12.png

 

The portal will now display two versions of your emergency address: One version shows your address exactly as you just entered it, and the other is a Canada Post-recommended version of your address. Select the version you want to use (we recommend using Canada Post’s version). Once your address is verified, you’ll receive a text message confirming that your registration is complete.

 

8. Go back to “Settings”and then toggle the Wi-Fi Calling switch to the ON position, and you’re done! The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use. Ta da! 

 

 

Samsung Fido English - 20.png

 

 

 

Phone Compatibility: 

 

iOS

- Have an iPhone 5C, 5S, 6, 6 Plus, 6S or 6S Plus with iOS 9 or later installed. You’ll also need to update your carrier settings when you get the prompt at the end of the OS installation.

 

ANDROID

- LG G4 /LG G5 with Android software version 6.0.1 (or later) installed

- Samsung Galaxy S6 / S6 Edge with Android software version 6.0.1 (or later) installed

- Samsung Galaxy S7 / S7 Edge with Android software version 6.0.1 (or later) installed

 

What else you need:

 

  1. Have your phone’s Wi-Fi Calling feature turned On.
  2. Be signed up for a voice and data plan with a monthly bill.
  3. An LTE SIM inserted into your device.

 

Note: Wi-Fi Calling isn’t available to Prepaid service customers.

 

*If you have any of the following features, you won’t be able to use Wi-Fi Calling:

  • Data blocking
  • Teletypewriter

 

Click here for more information.

 

Enjoy! 


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