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Website is painfully SLOW

I'm a participant level 1
I'm a participant level 1

I dread having to go on my fido account to check my usage and review my account. I would not wish this terrible eperience on my worst enemy. 


Calling their website slow is an insult to slow websites. Sorry, fido!



Hey @Eggroll


Welcome abord the Community!


That is definitely strange. It normally takes me a couple of second to login to my account though. That said, thank you for sharing your feedback with us, we appreciate it.


Which browser do you use normally?

Have you tried a different browser perhaps?


Also, did you check your internet speed to see if that could be the cause?


I'm a participant level 1
I'm a participant level 1

it's 2020, it takes forever to load the site and then it wont show the my daily usage of internet often times. it's frustrating.

Hey @kiwi45678, when are you trying to access the website?


Is it slow only when you use it on a certain device? 


Let us know Smiley 

I'm helpful level 1
I'm helpful level 1

It's always slow for me. Chrome. Smartphone, laptop, tablet, WiFi, data. Always slow. 

Hey @Amb21


Have you tried using another internet browser? 

It should only take a few seconds for the pages to load.


However, for tracking your usage, making payments, downloading your bills and such, it's best to use the My Account app on your mobile devices instead of the website. Smiley


Let us know if you're having trouble with a particular page !