Website is painfully SLOW

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I'm a Participant Level 1
I'm a Participant Level 1

Website is painfully SLOW

I dread having to go on my fido account to check my usage and review my account. I would not wish this terrible eperience on my worst enemy. 

 

Calling their website slow is an insult to slow websites. Sorry, fido!

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Re: Website is painfully SLOW

Hey @Eggroll

 

Welcome abord the Community!

 

That is definitely strange. It normally takes me a couple of second to login to my account though. That said, thank you for sharing your feedback with us, we appreciate it.

 

Which browser do you use normally?

Have you tried a different browser perhaps?

 

Also, did you check your internet speed to see if that could be the cause?

 



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I'm a Participant Level 1
I'm a Participant Level 1

Re: Website is painfully SLOW

it's 2020, it takes forever to load the site and then it wont show the my daily usage of internet often times. it's frustrating.

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Re: Website is painfully SLOW

Hey @kiwi45678, when are you trying to access the website?

 

Is it slow only when you use it on a certain device? 

 

Let us know Smiley 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Website is painfully SLOW

It's always slow for me. Chrome. Smartphone, laptop, tablet, WiFi, data. Always slow. 

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Re: Website is painfully SLOW

Hey @Amb21

 

Have you tried using another internet browser? 

It should only take a few seconds for the pages to load.

 

However, for tracking your usage, making payments, downloading your bills and such, it's best to use the My Account app on your mobile devices instead of the website. Smiley

 

Let us know if you're having trouble with a particular page ! 



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