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Live Agents ridicously slow

I'm a Participant Level 2
I'm a Participant Level 2

It's extremely frustrating to talk with one of your live agents, they take on average 4/5mins for a response, this is not okay. The whole point of talking to someone via live chat is for a prompt response. Ive been talking to an agent for 30 minutes & we've accomplished nothing. This is a joke.


Hi @joe984j , unfortunately this happens when agents are servicing multiple calls. I would suggest giving fidosolutions on Twitter a try and have a more comfortable interaction. OR call in to *611 from your device. Both have worked well for me