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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Customer support complaint

Hello, I would like to complaint about one your employee. Your employee was very rude, arrogant and condescending towards your clients. If we decide to leave Fido, it will definitely because of employees such as her.   Today, I realized that I have b...

zorobabel by I'm a Participant Level 3
  • 927 Views
  • 7 replies
  • 0 likes

Resolved! Changed plan without my knowledge or permission

I am a fido customer and a ex employee.Fido provided me a plan where i received a free tablet similar plan is offered to multiple customers too. So even though my account was employee account this plan did not had employee discount byt had a plan tha...

Jssabarwal by I'm a Participant Level 1
  • 457 Views
  • 2 replies
  • 0 likes

Resolved! REwards

 referral a friend to Fido around 4 mths , still not recive the reward?

Smart3623 by I'm a Participant Level 1
  • 381 Views
  • 1 replies
  • 0 likes

Resolved! Cannot make and receive calls

Hisince i used this line and i am having troubles in making and receiving calls, i tried all the ways even i replaced my SIM card. But nothing worked!!!! Any help

Rabah1 by I'm a Participant Level 1
  • 498 Views
  • 2 replies
  • 0 likes