I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows
"HTTP Status 404-/data
type Status report
description The requested resource (/data) is not available"
My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.
Who can help me??
Solved! Go to Solution.
I got the error message in all situations, including wifi-on, wifi-off, data-on and data-off.
the last time i purchased a pass successfully was probably 2 years ago, and recently when i tried again it still didnt work!
Thank you for the updates @jwaldr1,
In your case, can you confirm if you had a chance to give it a try with the Wi-Fi disabled?
You mentioned it worked for you last week a little higher in this thread, can you tell us if you had your WiFi enabled or disabled at that time as well please?
i have been having the exact same issue for several days. I've buying data pass for 1.5 years. 20 minutes ago, I just had a live chat with Fido. My account was reset and iphone was restarted. Still no luck. At the end, I was suggested to come here. Now I see this is still a problem.
Has anyone successfully resolved the issue of being able to purchase a data pass? (of those who have been unable to recently) It seems to be a widespread issue based upon this thread. I have communicated with Fido support already without success (so far). It sounds like it might be a network issue, where something was changed or upgraded within the past couple of weeks, and that broke the feature for a bunch of us. Any guidance or we just have to sit tight and wait for a fix?