Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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Moderator
Moderator

Re: Unable to purchase data pass

Hey @May8

 

Can you confirm if you had the chance to try clearing the cookies and cache from your browser and testing this purchase again? 



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I'm a Participant Level 2 May8
I'm a Participant Level 2

Re: Unable to purchase data pass

Yes.  I cleared all cookies and cache.   I’ve even called CRS and they say it is no longer available but i still see it as an option for monthly plan add on on the fido site.  I’ve been purchasing it with no issue in the past using my monthly plan.

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Moderator

Re: Unable to purchase data pass

Thanks for getting back to us @May8!

 

I'll send you a private message to take a closer look into it with you. 

 

See you in PM!

 

 



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Message 78 of 93
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I'm a Participant Level 2 QueenL
I'm a Participant Level 2

Re: Unable to purchase data pass

Hello I was trying to connect and my phone says rogers.com and says I need to have wifi or a data plan I tried texting 3282 and Data and when I click on link same thing I dont want to have data on my phone plan please help thx

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Unable to purchase data pass

Hey @QueenL

 

There's a few things we need to verify.

 

First, if you're using an unlocked phone you might need to tweak your APN settings for it to work. You can find the details on that here.

 

You also have to make sure your data is enabled in your settings.

 

Also keep in mind that this option is from monthly account online, it won't work if you have a prepaid line. 

 

Let us know if it helps! 



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I'm a Participant Level 2 QueenL
I'm a Participant Level 2

Re: Unable to purchase data pass

Click here
Screenshot_20190504-064009_Samsung Internet.jpg

 

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Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 



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I'm a Participant Level 1 Firengineer
I'm a Participant Level 1

Re: Unable to purchase data pass

Hi @FidoNick 

 

I rely (or relied) on the data day pass for my occasional mobile internet. I am disappointed that Rogers/Fido did not alert customers that this service was going to go away.

 

In fact, the website and all information still states that this package plan exists. 

 

I am not in a position to increase my payment plan to pay for the data I need. What options do I have?

 

Thank you

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Message 83 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

Hello @Firengineer

 

I would be happy to go over your options with you.

I'm sending you a PM now to get this looked into. Talk to you soon.



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Message 84 of 93
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I'm a Participant Level 2 QueenL
I'm a Participant Level 2

Re: Unable to purchase data pass

Please send all of us information thank8

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Former Moderator FidoJo
Former Moderator

Re: I can't purchase data pass, please help.

We replied with a private message @QueenL

 

Let's continue there🙂

 

 



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I'm a Participant Level 2 wayne96
I'm a Participant Level 2

Re: I can't purchase data pass, please help.

I was able to use data pass in the past,  A few days ago, I did IOS 12 upgrade and now  I am unable to purchase data pass. last weekend I texted "data" to 3282, and clicked the data link " www.fido.mobi/data ", it took long time and come out message:  "safari could not open the page, because the server stopped responding,  or network connection was lost " . I tried a few times and restarted the phone, didn't work. Please help. .

 

Thank you

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Message 87 of 93
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MVP
MVP

Re: Unable to purchase data pass

Hello Wayne96,

 

  Welcome to the community!

 

  What plan do you have and when was the last time you purchased a data pass? As far as I am aware, data passes are no longer available (see here). If you wish to use data, I believe you'll need to change your plan to one which includes data. You should be able to change your plan via your My Account.

 

Hope this helps 😀

 

Cheers

 



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Message 88 of 93
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I'm a Participant Level 2 wayne96
I'm a Participant Level 2

Re: Unable to purchase data pass

Thanks, Cawtau. Didn't know data pass already gone. This data pass is the best feature of Fido prepaid. Without this data pass service, Fido prepaid will lost its popularity.

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Highlighted
I'm a Participant Level 3 Fieldwing
I'm a Participant Level 3

Re: Unable to purchase data pass

Hi,

 

I am using basic plan ($25) and add data (monthly pass for $10) when I needed data.

because I can access wi-fi all the time usually.

 

But somehow I can't access the fido page for purchasing data anymore.

When I text DATA to 222, it says ' Sorry we could not complete your request. To add data to your plan now, please text the keyword data to 222'

 

Or on a mobile web browser it says 'Secure Connection Failed ...'

 

Or there was a pop-up for access a page for purchase - Sign in to network -

says 'Web page not available' 'The web page at https://www.rogers.com/data-notice could not...'

 

Of course I turned on the mobile data.

 

I purchased the monthly data many times before.

 

Please help me

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