Unable to purchase data pass

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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Unable to purchase data pass

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

Accepted Solution

Re: Unable to purchase data pass

Hey @QueenL!

 

Data passes are no longer available. To use data, you must change to a plan with data.

 

You can change plan via your Fido.ca account. Let us know if you have questions Smiley

 

 

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Message 1 of 93
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Moderator
Moderator

Re: Unable to purchase data pass

Hey lily002672!

 

Welcome to the Community!

 

That's odd. Is the same thing happening if you text DATA to 3282 to activate your data pass add-on instead?

 

If you haven't already tried this, could you give it a go with wifi off?

 

Keep us posted!



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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Re: Unable to purchase data pass

Yes, I have already tried this and it didn't work. If I turn the wifi off I can't open any website.:Puzzled:

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Unable to purchase data pass

What happens exactly when you send an SMS to 3282 ?

 

Do you receive a message with options to add data? 

 

Thanks for clarifying @lily002672 .



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Message 4 of 93
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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Re: Unable to purchase data pass

I turned off the wifi, sent DATA to 3282, it replied "Please click on the link to get a data pass www.fido.mobi/data". Then I clicked on the url, the browser couldn't open it.

When I turned the wifi on and clicked on the same url, it showed "HTTP STATUS 404" and I couldn't get to the right page. 

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Moderator (inactive) FidoRanya
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Re: Unable to purchase data pass

I'll send a PM your way so we can look into this @lily002672 .

 

Talk to you soon! 



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I'm a Participant Level 3 lily002672
I'm a Participant Level 3

Re: Unable to purchase data pass

ok, thank you very much!

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Message 7 of 93
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I'm a Participant Level 1 TishD
I'm a Participant Level 1

Re: Unable to purchase data pass

I am having the exact same issue. 

I was curious what the resolution was if there was one.

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Message 8 of 93
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Re: Unable to purchase data pass

Hey @TishD,

 

Sorry to learn that you're experiencing this issue as well.

 

We don't have an ETA at the moment, but we'll update the thread as soon as we have more details.

 

I'll send you a PM to take a closer look into it.

 

I'll talk to you soon.



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Message 9 of 93
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I'm a Contributor Level 1 jwaldr1
I'm a Contributor Level 1

Re: Unable to purchase data pass

I am having the same issure - I am unable to purchase a data pass. Can you please let us know when the problem will be resolved?

 

Thank you!

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Unable to purchase data pass

Hey @jwaldr1

 

Thanks for reaching out about this! 

 

Are you getting the same error message ? 



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Message 11 of 93
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I'm a Contributor Level 1 jwaldr1
I'm a Contributor Level 1

Re: Unable to purchase data pass

Thanks! It’s working again...

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Re: Unable to purchase data pass

Awesome! Thanks for the update, jwaldr1!



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I'm a Participant Level 2 bibi19951123
I'm a Participant Level 2

Re: Unable to purchase data pass

Hey, 

 

i have been having the exact same issue for a while now, could you please let me know the solution to this? 

 

Thank you Smiley

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Re: Unable to purchase data pass

Hey @bubu19951123

 

Welcome to the community Smiley

 

Are you getting the error message when you're on wifi or also when you're on our network?  Also, do you know when's the last time you were able to purchase a data pass?

 

Let us know!



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