Unable to purchase data pass

[lily002672]

I have a text & call plan and I need to buy the data pass. But when I tap the link www.fido.mobi/data through my phone the browser shows

"HTTP Status 404-/data

type Status report

message/data

description The requested resource (/data) is not available"

My cell phone is iphone se (unclock) and my cellular data is turning on. I taped the url when my phone was connected to wifi. If I need to turn the wifi off, I couldn't get access to any website at all cause there is no data in my phone plan.

Who can help me??

[FidoRanya]

I'll send a PM your way so we can look into this @lily002672 .

Talk to you soon! 

[lily002672]

ok, thank you very much!

[TishD]

I am having the exact same issue. 

I was curious what the resolution was if there was one.

[FidoClaudia]

Hey @TishD,

Sorry to learn that you're experiencing this issue as well.

We don't have an ETA at the moment, but we'll update the thread as soon as we have more details.

I'll send you a PM to take a closer look into it.

I'll talk to you soon.

[jwaldr1]

I am having the same issure - I am unable to purchase a data pass. Can you please let us know when the problem will be resolved?

Thank you!

[carol_you]

I'm having the same issue. I need help too.

Thx

[FidoValeska]

Hey @carol_you ! 

We can definitely look into that together. 

I will be sending a PM your way in the next few minutes  

[zoli_s]

I've been having the same issue for the past few weeks.  Spoke to a Fido support person over the phone and she told me they've been having lots of trouble, but she had no idea when the issue may be resolved.  The last post here was a month ago.  Fido, can you please resolve this!?

[FidoKenny]

Hey @zoli_s

Let's check your account together to see what's going on.

I'm sending you a PM now to get this looked into. Talk to you soon.

[FidoRanya]

Hey @jwaldr1 , 

Thanks for reaching out about this! 

Are you getting the same error message ? 

[bibi19951123]

Hey, 

i have been having the exact same issue for a while now, could you please let me know the solution to this? 

Thank you

[FidoJulien]

Hey @bibi19951123

Were you able to purchase a data pass?

Let us know

[FidoJulien]

Hey @bubu19951123

Welcome to the community

Are you getting the error message when you're on wifi or also when you're on our network?  Also, do you know when's the last time you were able to purchase a data pass?

Let us know!

[Fieldwing]

Hi,

I am using basic plan ($25) and add data (monthly pass for $10) when I needed data.

because I can access wi-fi all the time usually.

But somehow I can't access the fido page for purchasing data anymore.

When I text DATA to 222, it says ' Sorry we could not complete your request. To add data to your plan now, please text the keyword data to 222'

Or on a mobile web browser it says 'Secure Connection Failed ...'

Or there was a pop-up for access a page for purchase - Sign in to network -

says 'Web page not available' 'The web page at https://www.rogers.com/data-notice could not...'

Of course I turned on the mobile data.

I purchased the monthly data many times before.

Please help me

[FidoKenny]

Hello @Fieldwing

I moved your post here since it's about the same topic.

You will find the answer you need here concerning the data pass.

[bibi19951123]

Hey, 

I got the error message in all situations, including wifi-on, wifi-off, data-on and data-off. 

the last time i purchased a pass successfully was probably 2 years ago, and recently when i tried again it still didnt work! 

thanks

[jwaldr1]

Thanks! It’s working again...

[FidoAmanda]

Awesome! Thanks for the update, jwaldr1!

[jwaldr1]

Hi,

i tried buying a data pass pass again today but it didn’t work. How long should this problem continue?

thanks.

[FidoPierre]

Hey @bibi19951123 and @jwaldr1

Can you confirm you are getting the same exact error messages as the OP? Also, did you get a chance to test it by texting DATA to 3282 to activate your data pass as well? 

[jwaldr1]

Hi, I don’t get error messages - the server just stops responding and I can’t access the page with data pass options. Yes, I tried texting DATA to 3282 - same issue...