General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


International Call From USA

I don't understand this. I got Charged as an outgoing call, but the i went to the amazon website to get them to call me with my phone number and i still get charged. I was technically getting an incoming call as they are the ones calling me. So why a...

xshabx by I'm a Participant Level 2
  • 2 replies

Length of promotion

So last November we resigned up for the usual 2 year contract, but this time we received 2 new (old) phones (iPhone 8's). We signed up for the $45/month plan with 1gb data, and as a incentive, they gave us instead of 1 gb data, they upped it to 2gb d...

High bill

Hi my name is Om P Joshi, I have received last bill and I really do not like to see the numbers that I am seeing. I was supposed to get set up charge credited and my plan for landline supposed to be 5$ a month not 20 $. Can we please have a look and ...

OmJoshi by I'm a Participant Level 1
  • 1 replies

India Roaming or call divertion option

Hi I need help in knowing how to have the call divert option if someone in canada tries to call me while i travelled to india on visit. I do not want to miss the important calls from canada. Can anyone suggest me on having the active canada number du...

Thanvika by I'm a Participant Level 1
  • 1 replies

How the contest winners are chosen

I've been entering into 1 year free service contest + several other fido extras contest for over a year and without missing a day from entering however have not won a single time unluckily, so just wondering if this is even worth an effort. Not sure ...