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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Customer Service Complaint

Not sure where to start, but to resume everything. After I got my bill I was trying to understand why all those charges and why I had my discount on my second line removed. The agent was not patient at all and literally told me word by word " Fido ca...

SamiB by I'm a Participant Level 1
  • 423 Views
  • 1 replies
  • 0 likes

Can't receive or make phone calls

I switched to Data Plan only. I know its called data only, but when I look at the my plan details it says unlimited evening and weekend minutes. I tried calling evenings and it won't let me reach anyone. I tried calling *611 as well but no luck. When...

Ten3 by I'm a Participant Level 1
  • 218 Views
  • 1 replies
  • 0 likes

Resolved! Questions pertaining my bill

My last bill was $490.71, paid on September 20th, 2021. I received my monthly bill today, it is $502.21 and my total is $543.41 which does not make sense. When I click on how much I owe it says $502.21, what is the added $41.20 for on the main screen...

JKylie by I'm a Participant Level 3
  • 308 Views
  • 1 replies
  • 0 likes

Need to change the account number in MyAccount

I recently changed my number because my old number was cancelled, Now I got a new number from Fido again and logged in with the same e-mail address. But when I try to log in MyAccount app it shows me my old number which is cancelled so I am not able ...

yigitemik by I'm a Participant Level 1
  • 202 Views
  • 1 replies
  • 0 likes